Dog and Bone is an ethical business and certified B Corp! We're looking for a telco service desk consultant to work as a key-player in our telco management team, providing delivery of services and projects to our client base.

Tenure: Full-time or part-time (hours negotiable). This position offers flexible working arrangements, including possibility for part-time hours and/or job-sharing opportunities.

About us

Dog and Bone is an ethical and independent technology advisory, making technology work for organisations that improve the world. We're inspired by organisations who exist to make the world better. Their impact is why we exist. While our expertise is in technology, we work to enable the people who're working hard to improve the world at our clients’ organisations.

Technology is hard to navigate, and we don’t think it should be that way. Our clients can expect clarity, honesty, and the right solution to achieve their goals.

We are purposeful about who we work with, and specialise in NFP, Government and social enterprises.

Fundamentally, we help our clients invest more time, money and focus into their core mission of improving the world.

Our values

Our clients value our independent advice. We don’t sell any of the services we consult on, are not tied to any vendors and don’t take any incentives or kickbacks.

Dog and Bone’s values are core to how the organisation is shaped internally and how we deliver our services:

• Ethical and independent
• Down to earth
• Empowering
• Collaborative and supportive

We’re committed to a positive, flexible and family-friendly workplace and dedicated to progressive business practices. We pride ourselves on the diversity of our staff and offer flexible working arrangements as part of our commitment to finding a healthy work/life balance.

We offer our staff

• Five weeks leave + your birthday off!
• A hybrid working environment, offering a balance of office and remote working
• Located in trendy Northcote, close to great cafes, shops and close to public transport
• Pool table room, Street Fighter machine, yoga and massage
• Espresso on tap and weekly team lunches

We audit our ethics

We take ethics seriously, that's why we're B Corp Certified ensuring we uphold high standards. We verified our ethics by becoming a B Corp through rigorous auditing of our governance, treatment of staff, customers, environment and the community.

About you

We are looking for a person with drive and commitment, who shares our values and seeks a rewarding role that will contribute to the growth and development of our telecommunications management service. You value clarity of thought, communication, and process, and focus on outcomes. You demonstrate advanced organisational and communications skills to ensure appropriate delivery in a timely and succinct manner. There is potential to expand the role in-line with our business growth.

You may have come from an existing telco service desk or device management role or be considering moving from a telco provider to a consulting role. Your background will include working knowledge and understanding of ICT Infrastructure, mobile device management, mobility solutions, and telephony systems.

About the role

You will be an integral part of the telco management team, responsible for the generation and delivery of services and projects to our client base, and for contributing for contributing technical support and knowledge to other teams within Dog and Bone.

In this role, your key responsibilities will be:

• Troubleshooting & resolving client account and service issues
• Liaise with clients on projects and follow up matters
• Procurement of services and hardware for clients
• Perform auditing and analysis on billing data using in-house tools and processes
• Preparing monthly auditing reports for clients
• Undertake project tasks (e.g. data collation, meeting notes) as directed by project lead
• Support inter-departmental project/service deliverables (e.g. RFP analysis, contract implementation, etc.)
• Coordinate and manage the implementation of project works (e.g., Site Relocations).

Key selection criteria

You have a combination of:

• Previous experience in an telecommunications service desk with/or technical skills in the following domains:
  • Mobility (i.e. Mobile Fleet Management/Mobile Device Management)
  • Infrastructure and network services
• Excellent written and spoken communication skills, and the ability to liaise with clients, vendors, and your peers with a focus on generating positive outcomes.
• Strong Microsoft Excel and Word skills and can utilise these tools to analyse and deliver meaningful reports and data.
• Understanding of a broad range of telecommunication technologies and services that support an organisation’s strategies and workforce, and how they work together to deliver value to an organisation,
• Has the ability to work independently with light supervision where appropriate, and to work collaboratively as part of a team where required.
• A passion for supporting the NFP sector.

Also highly regarded:

• IT/Information Systems or similar tertiary qualification or relevant professional learning and development.
• Experience in procurement processes for telco solutions
• Capability or experience with any of the following: project management, data analysis, technology service tendering (RFP processes), contract and service delivery evaluation, infrastructure delivery (on-premises, co-lo, virtualisation, IaaS), Microsoft server and cloud offerings, networking (MPLS and SD-WAN), desktop and application delivery, unified communications solutions or mobile computing

Dog and Bone is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity, sexual orientation, disability or age. We strongly encourage people from all backgrounds to apply.