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Customer Service Manager - Woodridge

Department of Housing
  • Location: Woodridge
  • Remuneration: $101,174 - $109,783 per annum

You will manage functional teams delivering housing intake and assessment, tenancy management and property management.

What you will be doing:

  • Provision of leadership, guidance and support the team and all staff through the effective coordination of a range of activities.
  • Support a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety and learning.
  • An active and positive member of the local leadership team, working cooperatively across all teams and across the Service Delivery network.
  • Ensure staff are supported to achieve excellence in their performance at work that maximises potential to achieve service delivery and strategic objectives.
  • Understand, support, and apply policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
  • Develop and apply a sound level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved customer outcomes and communicating effectively and sensitively.
  • Lead, model and foster professionalism, accountability and ethical behaviour.
  • Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Please refer to the attached role description for full role responsibilities and how to apply.

Enquiries: Kim Hill, Phone: 07 3086 3701.

Job Ad Reference: QLD/615492/25.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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