Department of Housing 's logo

Customer Service Manager - Woodridge

Department of Housing
  • Location: Woodridge
  • Remuneration: $101,174 - $109,783 per annum

You will manage functional teams delivering housing intake and assessment, tenancy management and property management.

What you will be doing:

  • Provision of leadership, guidance and support the team and all staff through the effective coordination of a range of activities.
  • Support a team culture which thrives on communication, collaboration, continuous improvement, positivity, safety and learning.
  • An active and positive member of the local leadership team, working cooperatively across all teams and across the Service Delivery network.
  • Ensure staff are supported to achieve excellence in their performance at work that maximises potential to achieve service delivery and strategic objectives.
  • Understand, support, and apply policies and principles by coordinating and monitoring the delivery of service consistent with financial, HR and administrative delegations and responsibilities.
  • Develop and apply a sound level of awareness and understanding of protocols and issues impacting on Aboriginal and Torres Strait Islander peoples to facilitate improved customer outcomes and communicating effectively and sensitively.
  • Lead, model and foster professionalism, accountability and ethical behaviour.
  • Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Please refer to the attached role description for full role responsibilities and how to apply.

Enquiries: Kim Hill, Phone: 07 3086 3701.

Job Ad Reference: QLD/615492/25.

Apply now

Applications for this role will take you to the employer’s site.

Department of Housing 's logo
Apply now

Applications for this role will take you to the employer's site.

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