• Location:​​ Townsville  
• Remuneration: ​​$87,790 – $96,217 per annum  

Your role will support the department to deliver housing and homelessness services through Housing Service Centres. 

What you will be doing: 

• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants. 
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance. 
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections. 
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required. 
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output. 
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations. 

Field work is a regular requirement of this role. Conditions in the field are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. 

Mandatory Requirement 

• Class C driver’s license 

Enquiries:    

Krestyn Dyer on Phone: 07 4724 8512.

A position description is attached.