• Position: Part-time (0.8FTE), Ongoing
• Location: Brand-new office in the heart of Port Macquarie, centrally located near shops & transport.
• Schedule: Tuesday to Friday + Hybrid/Flexible working conditions.
• No On-Call Roster: Enjoy your evenings/weekends free to relax and recharge!
• Salary: Up to $70,000 pro-rata + Salary packaging

The role

At Each, we're passionate about supporting older adults across NSW. As a member of our dynamic team, you'll play an essential role in ensuring high-quality, personalised care for clients throughout our NSW/ACT footprint.

In this varied role your responsibilities will include:

• Optimising Service Delivery: Use Carelink+ and collaborate with case managers to ensure services are scheduled effectively, maximising client satisfaction.
• Rostering Care Workers: You'll be responsible for coordinating both internal and external Support Workers, ensuring all in-home care services run smoothly. You'll create and maintain detailed rosters, adjusting them as needed to reflect availability, workload, and operational needs.
• Building Relationships: Manage relationships with Support Workers, brokered agencies, and older adults to ensure needs are met efficiently.
• Handling High-Volume Calls: Manage incoming calls, ensuring a responsive and friendly service for all.
• Reporting & Administration: You’ll provide regular reports on staffing levels and roster performance, and support the Older Adult Manager with administrative tasks as required.

For more information, please find the Position Description here.

About you

We’re looking for a proactive problem-solver with strong administrative experience and transferable skills who can thrive in a fast-paced, dynamic environment. Your organisational skills and adaptability will be key to ensuring high-quality service delivery.

Key qualities we’re looking for

We’re looking for a proactive problem-solver with strong experience in an administrative role, along with transferable skills who can thrive in a fast-paced, dynamic environment. Your organisational skills and adaptability will be key to ensuring high-quality service delivery.

Key qualities we’re looking for:

• Experience: Strong administrative background, ideally with some rostering experience (7-day roster experience is a plus). Don’t have rostering experience but have a transferrable skill set? We’d love to talk to you!
• Tech Savvy: Ability to learn new IT systems quickly. Experience with CareLink is a bonus.
• Communication: Excellent skills in liaising with a wide range of people, including negotiating and problem-solving with various stakeholders.
• Team Player: Ability to work closely with a multidisciplinary team while managing tasks independently.

Qualifications

• Certificate IV Business equivalent or demonstrated learned experience.

Who you’ll be working with

Supported by a dynamic Team Lead, you will be part of a highly reputable and diverse administration team of four who are focused on supporting their service portfolios across EACH’s NSW footprint. In providing support to the Older Adults services you will be working within a multidisciplinary environment and collaborating with a broad range of stakeholder including our clients.

What we offer

EACH is committed to developing our people. At Each you’ll be supported to be your best. We provide:

• Career Development: Ongoing professional support, supervision, and opportunities for continuous growth.
• Diversity & belonging: We value all backgrounds, abilities, and identities and are committed to cultural safety.
• Competitive Salary: Based on your qualifications and experience.
• Generous Salary Packaging: Save on taxes, with up to $15,900 tax-free income and an additional $2,650 for meals and entertainment.
• Get paid more on your holidays: 17% annual leave loading.
• Internal Career Progression: Opportunities across QLD, NSW, ACT, and VIC.
• Employee Assistance Program: Support for your personal and professional well-being.
• Novated Leasing Arrangements: For vehicle benefits.

Next steps

For more information please contact Bec Bartlett (Support Services Team Lead) at [email protected] using the subject line: Administration Officer - Rostering - Port Macquarie enquiry via EthicalJobs or on 0255729100.

We review applications as they come in, so apply today to start your next career adventure with us!

Ready to make a difference? Join us at EACH!

Next Steps in the Hiring Process

Thank you for your interest in joining EACH! To learn more about next steps, please check out our Hiring Process Guide.