At ECMS, our philosophy is simple: we foster lifelong learning. As a for-purpose organization, we are committed to delivering positive learning outcomes for children. Each week, we positively impact the lives of over 7,000 Victorian children across 75 sessional kindergartens and early learning centres.

The Marketing and Communications Team plays a vital role in enabling and supporting the ECMS brand, connecting audiences to our purpose, and driving engagement with families, employees, and stakeholders.

We’re passionate about making a positive impact and are on the hunt for a Family Liaison Officer to join our Enrolments Team on a full-time basis. In this role, you’ll build and nurture relationships with families, the community, parenting organisations, and local councils, ensuring our services are well-promoted and aligned with organisational priorities. You’ll play a key role in advocating for and supporting our stakeholders while ensuring equitable access to education for all families.

What will you do?

• Build and nurture relationships with families, councils, and community groups, with a focus on vulnerable and underrepresented communities.
• Provide compassionate and informative support throughout the enrolment process for communities with a diverse range of needs
• Promote ECMS services and resources to encourage equitable access to early childhood education.
• Collaborate with internal teams and external stakeholders to align strategies and ensure a consistent family experience.
• Achieve enrolment targets through effective outreach and process management.
• Maintain and manage accurate data through CRM systems (e.g., HubSpot) to inform decision-making and reporting.
• Contribute to continuous improvement initiatives and community engagement strategies.

We’re looking for someone who brings:

• Demonstrated experience in community engagement, outreach, or enrolments.
• The ability to work autonomously, within a team, and manage your workload efficiently.
• Excellent interpersonal skills with a proven ability to work with diverse communities, including refugee and underprivileged families. You are compassionate, culturally sensitive, focused, and able to connect with others.
• Experience with CRM platforms (e.g., HubSpot).
• A valid Working with Children Check and a current driver’s license.
• (Desirable) Formal qualifications in Community Development, Social Work, or a related field, along with experience in early childhood education.

What’s In It for You?

• Flexibility in work arrangements, including hybrid options and visits to our services.
• A 2% professional development budget—tailored learning opportunities to suit your goals.
• 50% childcare discount for team members.
• Six weeks of paid parental leave.
• Access to retail and recreational discounts through our fully sponsored Employee Benefits Program (e.g., Coles, Woolworths, Booking.com).
• Opportunities for career growth, including exposure to high-calibre colleagues and diverse projects.

Join Us:

ECMS is committed to promoting the safety, wellbeing, and inclusion of all children. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and individuals from diverse communities and backgrounds.

Please click Apply Now to submit your application.