• EMPLOYMENT STATUS: Part time 22.8 hours per week (0.6EFT) - Fixed term 12 month contract
• WORKING ARRANGEMENTS: Hybrid working arrangement with flexibility to work the 22.8 hours over three or four days between Monday and Thursday. Minimum two days per week on site - Wednesdays mandatory on site.
• AWARD DETAILS: Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS), Level 2 (dependent on experience). Generous salary packaging available
• REPORTS TO: Manager HR & Operations
• LIAISES WITH: EDV managers, staff and volunteers, external stakeholders

ABOUT US

Eating disorders are complex and debilitating mental illnesses that affect up to 1 in 20 people. Like any mental illness, they are not the fault of the individual and can affect anyone no matter their age, gender or background. While serious, eating disorders are treatable. With the right support, full recovery is possible for everyone.

Eating Disorders Victoria (EDV) is the trusted guide for Victorians affected by eating disorders. We help people get the support they need to inspire hope and ensure the earliest possible recovery.

Eating Disorders Victoria is an incorporated association and registered charity with the Australian Tax Office and the Australian Charities and Not for Profit Commission (ACNC).

How we work:

We are a committed, engaged and progressive community health service who value innovation. We are known for developing and delivering eating disorder services that can’t be found anywhere else in Australia, or even the world. We are a strong voice for people affected by eating disorders and actively advocate for our eating disorder affected community at state and national level.

We pride ourselves on being a vibrant place to work, where creativity, collaboration and lived experience are highly valued and supported.
Our work is guided by our values of Courage, Lived Experience, Authenticity, and Optimism.

Where we are going:

We are moving through an exciting time of reform in Victoria’s Mental Health System, and have every intention of ensuring eating disorders are fully supported in this new system. We want eating disorders to be considered core business when it comes to mental health, so that more Victorians are identified, diagnosed and put on the path to recovery, sooner.

We are focused on delivering high quality, data-driven community services that demonstrate the impact of our work, while underscoring the growing community demand for specialised eating disorder services. Underpinning this is an evolving culture of strong clinical governance, which supports the wellbeing of staff, volunteers and our service users.

We consider the lived experience workforce to be pivotal to the future of eating disorder treatment and are positioned to be leaders in this emerging field.

What we can offer you:

• A genuinely nice place to work – we know that our people are our best asset
• Support and encouragement to grow your skill set in a hands-on environment
• Ability to take ownership of your role
• Opportunities to engage in a fun social calendar of events
• Ability to take scheduled mental health days to focus on your personal wellness
• Regular supervision provided for all staff

ROLE STATEMENT

EDV is looking for a highly organised and detail-oriented Operations Support Officer to join our team. In this varied and busy role, you will support the smooth and efficient running of our day-to-day operations and be a key go-to person for staff. Your responsibilities will range from providing basic IT support and liaising with external contractors, to onboarding new staff and volunteers, and managing office supplies.

Reporting directly to the Manager of HR and Operations, you’ll bring a can-do attitude and be ready to tackle a variety of challenges. If you thrive on working with people and are genuinely eager to learn and develop in the field of operations, we want to hear from you!

EDV has a commitment to supporting the Lived Experience Workforce through the EDV Wellbeing Framework. Candidates who have lived experience of an eating disorder or who have lived experience of caring for a person with an eating disorder must align with the definitions as detailed in the attached Position Description.

KEY ROLE RESPONSIBILITIES

IT Support:

• Provide basic support for IT-related issues (hardware, software, and network troubleshooting) and escalate to our managed service provider as needed
• Offer basic Salesforce support and troubleshooting, including resolving user issues and assisting with system navigations, as well as assisting with monthly reporting updates
• Assist with the setup, maintenance, and inventory of IT equipment
• Management of SharePoint sites and content
• Liaise with external IT vendors and service providers as needed
• Maintain and update IT documentation and user guides

Premises Support:

• Oversee the general upkeep and maintenance of the office premises, ensuring a safe and productive working environment
• Coordinate with external contractors for repairs and maintenance tasks
• Monitor and manage office supplies and equipment inventory
• Liases with external contractors, such as printer and internet providers

Occupational Health & Safety (OH&S):

• Support the implementation and monitoring of OH&S policies and procedures
• Assist with the coordination of safety drills and training sessions
• Ensure compliance with OH&S regulations and report any hazards or incidents
• Maintain up-to-date OH&S documentation and records

HR Administration:

• Assist with the recruitment process, including job postings and other administration tasks
• Support the onboarding and induction process for new employees; IT accounts, recruitment documents, pre-employment checks
• Maintain accurate employee records in the HR database
• Provide administrative support for HR-related projects and initiatives

General Administrative Support

• Under the direction of Manager HR and Operations complete administrative tasks within deadlines
• Prepare reports, documentation, and correspondence as required
• Act as a point of contact for internal and external enquiries
• Maintain office subscriptions, process invoices and payments
• Monitor and order office supplies
• Assist in organising staff social activities
• Monitor the Operations Outlook inbox

Other Duties

• Attend staff meetings, and other internal meetings; keep up to date with EDV news
• Other duties consistent with position as directed by the Manager HR & Operations

KEY SELECTION CRITERIA

Essential:

• Experience in an administration or operations support role in an office environment
• Strong Microsoft Office skills and knowledge of products including SharePoint, Outlook, Word, Excel
• Understanding of basic office IT systems and equipment
• Strong written and verbal communication skills
• Ability to juggle multiple priorities and meet deadlines
• Adherence to established processes and procedures
• Effective problem solving and organisational skills
• Confidence to work independently in a busy environment with frequent interruptions
• Ability to take initiative and recommend solutions
• Commitment to delivering exceptional customer service
• Practical, hands-on approach in day-to-day work
• A genuine interest in the Operations function with a desire for continuous learning

Desirable:

• Qualification in Business Administration or Human Resources
• Experience in a not-for-profit organisation
• Experience with Salesforce CRM
• Experience in HR administration
• Experience working in the mental health or social services sector

Employment conditions:

Location: This position will be based at the EDV office on Level 2 of the Magpies Community Centre (corner Lulie and Abbot Streets, Abbotsford). 

Normal working hours will be between Monday to Thursday, 8:30am to 5pm.

Subject to satisfactory Working with Children Check, National Police Check and completion of Conflict-of-Interest Declaration. 
Probationary period will apply (5-months). 

Ethical requirements: 

All EDV staff are required to adhere to the EDV Code of Ethics, Code of Conduct, Core Values and guiding principles and relevant organisational policies, practices and guidelines. 

HOW TO APPLY

To apply, please navigate to the 'Apply Now' section and include a resume and a cover letter including a specific response to each of the Key Selection Criteria (found on the position description). Please combine these as a single document. Direct applications to EDV via email will not be monitored.

We strongly encourage applications from applicants with diverse experience and backgrounds. We welcome people with lived experience of an eating disorder and the experience of people who have been carers, families, or supporters.

For more information about the role and working at EDV contact Bayly Heptinstall at [email protected] using the subject line: Operations Support Officer enquiry via EthicalJobs, using the subject line: EDV Operations Support Officer.

A position description is attached.