At Central and Eastern Sydney Primary Health Network, we focus on improving the health and wellbeing of the people who live and work in Sydney, from East to South and the Inner West. Primary health refers to the healthcare provided in the community, such as a local doctor, pharmacist or psychologist. We provide support and training to these health professionals. We help them to connect community members to other services so that everyone involved in a person’s care can know how best to look after their health.

PHNs are not-for-profit organisations. We receive money from the government to provide health services that are right for the people in this area. We also work with hospitals, specialists, aged care facilities and others to improve people’s experience when needing healthcare. We work to make it easier for people to get the best care and support when and where they need it to achieve our vision of healthy and thriving communities

• Purpose driven organisation
• Hybrid working arrangements - 2 days required in office per week
• Full-time position
• Fixed term 12-month contract (parental leave cover)
• Additional leave days, EAP and other benefits
• Salary packaging available

About the job

The Digital Health and Quality Improvement Program Officer is responsible for providing support to health professionals across the Central and Eastern Sydney PHN (CESPHN) region, supporting various digital health initiatives.

Key responsibilities

• Undertake work on digital health and quality improvement initiatives such as My Health Record, digital health Practice Incentive Payments, and data quality improvement (QI) activities.
• Provide client visits, meetings, email and telephone support to healthcare professionals and their staff – including medical specialists, general practices, allied health professionals, RACHs, universities and non-government organisations on digital health and QI related activities.
• Undertake work on connecting healthcare providers to MyMedicare including activities related to Practice Incentive Program (PIPs), MBS items and Chronic Disease Management (CDM) items.
• Develop and implement targeted, appropriate, and sustainable educational activities to address digital health and quality improvement for healthcare providers.

Selection criteria – essential

• Tertiary qualifications in health, health promotion and/or relevant experience in the digital health/practice management field.
• Comprehensive knowledge of Microsoft Office suite, e.g. Excel, Word, Database, SharePoint etc., and the willingness to learn clinical software used by health care providers.
• Demonstrated ability to work autonomously, set project goals, prioritise tasks and troubleshoot in order to achieve key objectives within designated timeframes.
• Ability to build, develop and sustain positive partnerships and productive working relationships with all levels of stakeholders, including individuals from diverse cultural backgrounds.
• Experience providing training and support to health care professionals and community members.
• High level of interpersonal, communication and organisational skills, including excellent phone manner.
• Access to a motor vehicle and possession of a current NSW drivers’ licence.
• Ability to work independently and in a team.

Selection criteria - desirable

• An understanding of the primary health care environment and experience in communicating with health care professionals and consumers within CESPHN boundaries
• Ability and willingness to facilitate educational workshops and develop quality education resources.

Why work at Central and Eastern Sydney Primary Health Network?

The impact you want

We all want to make a difference, and there are so many ways to do that in the healthcare sector. At Central and Eastern Sydney Primary Health Network (CESPHN), purpose and impact feel a bit different from frontline roles.

Our people tell us that, here, it’s less about putting out fires and more about shaping the foundations for a healthier future. Here, you’ll engage with the big picture issues. You’ll plan ahead for the changing needs of our incredibly diverse communities. You’ll connect the pieces of the puzzle, and help improve healthcare, one step at a time. With every connection, every partnership and every strategy, you’ll enable sustainable, thriving communities, for today and tomorrow.

This kind of work takes time, effort and patience! But make no mistake - your impact at CESPHN is significant. Our size (we’re just over 100 people), our flat structure and our open culture mean you’ll never be just one of many. You’ll make a direct contribution every day, shaping, innovating and improving, and you’ll feel valued for all you achieve. Working with us should also positively impact your career. Collaborating with stakeholders across the healthcare spectrum, you’ll get incredible exposure and develop knowledge and skills that help you grow for the future. So, whether you choose to stay with us long-term, or branch out onto a new path, here at CESPHN, you’ll set yourself up for a truly impactful career.

The support you need

At CESPHN, we believe that real impact doesn’t need to come at the expense of your wellbeing. Quite the opposite. The work we do takes sustained and consistent effort, and fresh, innovative thinking. That’s why we work hard to ensure you get the right balance and support for work and life. Our people say that working here feels like a breath of fresh air. Because as much as possible, you’re supported to work in alignment with your natural rhythm and at a pace that sustains, not one that crashes and burns. So, join us and flex your start and finish times, log in from your home office up to three days per week and use your laptop’s built-in wi-fi whenever your local coffee shop or quiet park bench calls!

Join us and find a team where you’re treated like a human being. Find the space you crave and the flexibility you need to bring your best self to work.

The team you deserve

Our approach is simple: We look out for each other so that everyone can thrive. That’s why we’re working hard to create a culture where you can feel comfortable to be yourself, and where you’ll be supported to produce your best work. We’re all proudly different – different backgrounds, home lives, experiences, perspectives – and we respect and celebrate those differences. We value the unique contributions of all our team members.

We work hard, and we do it with a shared sense of purpose and a strong willingness to collaborate, connect and solve problems together. It’s not all about handing out medals here. At heart, it’s about working together and winning as a team.

Join us, and you’ll find:

• Approachable and supportive leaders who genuinely value your input and want to see you grow
• A multicultural workforce that fosters a culture of respect, empowerment, and accessibility
• Empathetic, smart, capable humans who care as much as you do about community health and each other
• The trust and respect to run with projects, to challenge and question and share new perspectives.

If you have any questions about the role, please contact Recruitment on [email protected] using the subject line: Digital Health and Quality Improvement Program Officer enquiry via EthicalJobs.

CESPHN is an equal employment opportunity employer committed to equity, diversity and social inclusion. Applications are encouraged from Aboriginal and Torres Strait Islander people.