• Seeking an Animal and Customer Care Attendant Part Time and Casual

ABOUT US

As one of the largest animal shelters in South Australia, Animal Welfare League (AWL) takes in over 80 animals each week to rehabilitate and rehome them with loving families. 

Thanks to the generous support of South Australian animal lovers, we can continue our mission to connect pets, people and community – not just through matching pets with their forever families, but also by helping owners farewell their beloved pets through our Pet Cremation service, caring for pets in our Boarding facilities and helping South Australians shop sustainably through our Op Shops. 

Thanks to the work of our amazing employees and volunteers and the ongoing support of the South Australian community, we will continue working towards our vision of a South Australia where every pet has a loving home. 

ABOUT THE ROLE

As an Animal and Customer Care Attendant you will provide high quality care and support to all animals and internal and external customers.  This will include performing tasks such as but not limited to: 

• Cleaning enclosures, feeding, exercising and monitoring animals.
• Monitor and report on animal health and welfare.
• Assist with handling of animals upon intake or adoption. 
• Report animals in need of urgent care and/or general veterinary treatment.
• Ensure accurate documentation is completed for all animals in an efficient manner including entering data into organisational systems, microchip company databases e.g. DACO or any other specified programs.
• Efficiently answer and manage inbound telephone calls and emails in a timely manner, with minimal wait times.
• Liaise with internal and external customers such as volunteers, contractors, council officers, vets and other departments as required.
• Coordinating and processing ID trace, lost and found, animal adoptions, booking veterinary services appointments, cremations, surrenders and intake of animals.
• Attending to AWL frontline customer service and telephone enquiries.

Please note, there are part time and casual positions available. Applicants must be available to work over seven (7) days, and this includes public holidays, weekends and peak holiday period.  Travel will be required between Wingfield and Edinburgh North sites.  

ABOUT YOU 

We are seeking enthusiastic, team orientated individuals who thrive in a fast-paced environment, have effective time management skills, can prioritise their workload, have strong attention to detail and are able to proactively develop solutions. 

You will also uphold the AWL beliefs and behaviours, work collaboratively and cooperatively with others. A positive outlook with excellent written and verbal communication skills and a strong customer service focus. 

Next steps

If you are passionate about connecting pets, people and community, we want to hear from you! Hit Apply Now.

For enquiries about the position, please contact [email protected] using the subject line: Animal and Customer Care Attendant enquiry via EthicalJobs.