• SCHADS Award - Level 3.1 + attractive salary packaging benefits
• Fixed Term to 30 June 2026, Full-Time Mon-Fri (8:30am – 4:30pm)
• Homeless Outreach Access Program (HOAP) and Immediate Housing Response (IHR)
• Flexible Work Arrangements
• Learning & Development Opportunities

Encircle Community Services Ltd (Encircle) is the preferred provider in the Moreton Bay Region. We are a community-owned and operated organisation offering a range of support services and activities directly to families and individuals living in the Moreton Bay region and the greater north Brisbane area.

Since 1987, we have been committed to developing programs and services that support the wellbeing of community members, to encourage and enable community participation, and respond to identified community issues and needs.

Encircle operates across six sites including Kallangur, Lawnton, Redcliffe, Strathpine, Caboolture and Kedron. We have 80 staff and approximately 130 volunteers. Our programs and activities demonstrate a wide variety of integrated options for the people in our region.

Our Vision: Our communities will thrive and be resilient by being engaged, connected and supported.

Our Mission: To be a responsive, adaptive and sustainable organization to meet the changing needs of our communities.

About the Housing and Neighbourhoods Team

Our Housing and Neighbourhoods team deliver programs that Encircle implements on behalf of the Queensland Government, working in close cooperation with a range of other service providers, peer and community networks, and local governments.

In addition to managing three Neighbourhood Centres at Lawnton, Kallangur and Redcliffe, Encircle Housing and Homelessness activities have four main focus areas: Homelessness Support, Early Intervention and Prevention, Care Coordination and Service Navigation.

Understanding the current homelessness challenges faced by community members across Moreton Bay, Encircle is expanding its Homeless Outreach Program to meet demand.

About this Role

The program covers Moreton Bay, these positions are required to be based across the three Neighbourhood Centres, in addition to other locations.

To be successful in this role you must be able to utilise a strengths-based and recovery-focused approach, to provide enhanced and assertive outreach access to people experiencing homelessness as part of the Immediate Housing Response in Moreton Bay. Support individuals or family households to build capacity to be independent, self-reliant, and connected to appropriate social and community supports with a focus on addressing housing needs.

In collaboration with the wider Housing & Neighbourhoods Team, meet all internal and external reporting requirements.

Capabilities to be successful in this role

The ideal candidate will be able to demonstrate:

• Can work under general direction, utilising gained knowledge of the Encircle Housing & Neighbourhood’s Team principles in accordance with developed procedures and operational plans.
• Good verbal communication skills including effective listening, clear interpretation and presentation skills including public speaking.
• Ability to work in partnership with individuals, services and organisations in the community.
• Development and presentation of statistical information including drafting reports, preparing internal and external correspondence.
• Energetic, self-motivated with lateral and forward-thinking skills.
• Intermediate Computer literacy with experience using the Microsoft Office Suite of products with the ability to prepare written reports and other correspondence and meet reporting deadlines and organisational database requirements.

Key Selection Criteria

1. Demonstrated experience to engage and assess clients with complex, challenging and/or high need, and managing conflictual situations.
2. Demonstrated experience in providing client centred interventions, informed by inclusive, strengths-based and trauma informed practice approaches.
3. Demonstrated ability to build positive relationships across a diverse range of stakeholders that includes government, community, private and the general community.
4. Effective interpersonal and communication skills in both written and verbal forms.
5. Well-developed computer skills that include database management, collection of statistical data, preparation of reports, and familiarity with Microsoft Office suite of products.
6. Demonstrated understanding of the challenges and needs of all community members including First Nations Peoples, people from culturally and linguistically diverse, LBGTI+ backgrounds, and other vulnerable population groups.

Required Qualifications and Experience

• Tertiary qualification in a human/community services discipline - diploma level or higher and/or equivalent experience.
• Demonstrated minimum 3+ years experience in homeless outreach, intake and/or brief intervention in a support role.

TO APPLY

If you feel you have the right qualifications, experience and would like to work in the Community Services space, please click Apply Now to submit your application.

A position description is attached.

Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability. We are committed to keeping children, young people and the elderly safe from harm.

Please note that we will not be accepting applications via employment agencies.

This position will be advertised until filled. Interviews will be conducted throughout the advertisement period.