• Fixed-Term until 30/06/2025 (with possible extension), Full-Time
• SCHADS Award Level 5 + attractive Salary Packaging benefits
• Flexible Work Arrangements
• Learning & Development Opportunities

Encircle Community Services Ltd (Encircle) is the preferred provider in the Moreton Bay Region. We are a community-owned and operated organisation offering a range of support services and activities directly to families and individuals living in the Moreton Bay region and the greater north Brisbane area.

Since 1987, we have been committed to developing programs and services that support the wellbeing of community members, to encourage and enable community participation, and respond to identified community issues and needs.

Encircle operates across six sites including Kallangur, Lawnton, Redcliffe, Strathpine, Caboolture and Kedron. We have 80 staff and approximately 130 volunteers. Our programs and activities demonstrate a wide variety of integrated options for the people in our region.

About this role

The Intake and Allocation Lead will be working collaboratively as part of a highly engaged and supportive organisation, to provide support to individuals and families that present with complex and/or high needs in accessing appropriate housing or homelessness assistance, including referral pathway generation and/or brief interventions. As part of the Homestay team, the role will engage with program staff and be present across all Encircle sites.

Capabilities to be successful in this role

The Intake and Allocation Lead ideal candidate will:

• Conduct initial assessments within a client focused, culturally inclusive, trauma informed and respectful practice framework.
• Engage with and assess the needs and risks of individuals and families referred into, or seeking support from housing & homelessness programs.
• Provide initial interventions, including additional referral pathways in developing strategies to enhance capacity, capability, and self-determination.
• Work collaboratively with program staff across all Encircle centres and with external service providers.
• Support individuals and families to gain access to appropriate internal and external supports.
• Actively engage in regional networking that enhances awareness of community need.
• Adopt a partnership approach when engaging with regional stakeholders.
• Manage collation of statistical data, complete reports, undertake trend analysis and other administration tasks in a timely manner.
• Work with Homestay Leadership to assess and allocate clients to appropriate Case Manager/Case Worker to meet clients’ individual needs.
• Provide multi-disciplinary advice in collaboration with other key stakeholders both internal and external to the organisation.
• Adhere to established work practices, however, may be required to exercise initiative and judgment where practices and direction are not clearly defined.
• Provide specialist expertise or advice to other team members and services.

Key Selection Criteria

• Demonstrated experience to engage and assess clients with complex, challenging and/or high need, and managing conflictual situations.
• Demonstrated experience in providing brief interventions informed by inclusive, strengths-based and trauma informed practice approaches.
• Demonstrated ability to build positive relationships across a diverse range of stakeholders that includes government, community, private and the general community.
• Effective interpersonal and communication skills in both written and verbal forms.
• Demonstrated understanding of the challenges and needs of all community members including First Nations Peoples, culturally and linguistically diverse communities, LBGTIQA+ backgrounds, and other vulnerable population groups.
• Well-developed computer skills that include database management, collection of statistical data, preparation of reports, and familiarity with MS Office suite.

Required Qualifications and Experience

• Must have a Social Work, Psychology or Human Service Degree combined with minimum 1 year demonstrated experience in a Lead Practitioner role within a tenancy sustainment and/or homelessness context (preferred), OR
• Diploma level Human Service qualification combined with extensive demonstrated experience minimum three years in a similar role.
• Demonstrated experience in working within a housing and homelessness context, with a housing focus.
• Demonstrated experience in engaging with vulnerable population groups.

A position description is attached.

Encircle is an equal opportunity employer and encourages applications from Aboriginal and Torres Strait Islander people, people from a CALD background and people living with a disability.

Further information regarding this role please email [email protected] using the subject line: Intake and Allocation Lead enquiry via EthicalJobs.