• Permanent part time – 32 hours per week – 8 hour days, can be worked flexibly over 4 or 5 days
• Mitcham Location – Flexible start date late 2024 or early 2025.

Eastern Palliative Care (EPC) is a not-for-profit organisation that delivers specialist home-based palliative care to clients and their families living within the Eastern Metropolitan Region of Melbourne.

As an organisation EPC takes pride in their values; Compassion, Dignity, Excellence and Empowerment and their overall dedication to client centred care in our local community.

EPC respects all individuals and promotes equity and inclusion of Aboriginal and Torres Strait Islander people, people of all genders, sexual orientations, abilities, ages, racial, cultural and religious backgrounds and socio- economic status.

To be successful in this role, you must have:

• 3 years proven practical experience in supporting & administering the Microsoft 365 (M365) suite of products (Entra ID, Azure AD, Exchange Online, SharePoint Online, OneDrive, Teams, Intune).
• 3 years proven practical experience in supporting & administering Active Directory Domain Networks (DNS, DHCP, GPO, WSUS) Desktops (Windows 10/11) and Servers (Windows 2019/2022).
• Demonstrated experience (2+ years) in a similar role as a Desktop Support Engineer, Helpdesk Technical Support or related field.
• Advanced Knowledge of SharePoint Online and Teams.
• Advanced knowledge in supporting PC software applications, particularly Microsoft Office Suite.
• Familiarity with various hardware (PCs, printers, projectors, WIFI).
• Excellent problem-solving, analytical, and critical thinking skills to effectively troubleshoot complex technical issues.
• Experience in providing technical guidance and training to support team members.
• Commitment to delivering a quality customer-focussed and responsive service to end users.
• Ability to work with a high level of independence, accountability and autonomy.
• Well-developed communication and relationship skills.
• Current Victorian driver’s license, good driving record and willingness to use own vehicle in line with EPC.
• Tertiary qualifications in Information Technology or relevant industry certifications & experience.

Desirable Qualifications/Competencies:

• Experience working with macOS on a Windows AD environment.
• Experience in VEEAM Backup & Replication.
• Experience in AVAYA Cloud Office & IP phones.
• Experience in VLAN switching & Wireless technologies.
• Experience working with Configuration Manager (SCCM)

All enquiries to Peita Carroll on 1300 130 813 or [email protected] using the subject line: It Service Desk Analyst enquiry via EthicalJobs.

A position description is attached.