• Part-time, Monday to Friday (9 day/fortnight)
• Generous salary packaging options
• Mitcham Location
• Volunteer Services Team Leader – Lead, Inspire & Make an Impact!

About Us

Eastern Palliative Care Ltd (EPC) is a specialist community-based palliative care service in Melbourne’s Eastern Region. We support individuals with terminal or life-limiting illnesses, providing compassionate care across physical, psychosocial, emotional, and spiritual needs.

At EPC, we value respect, equity, and inclusion—embracing people of all backgrounds, identities, and experiences. Our award-winning volunteer services team boasts a 99% volunteer satisfaction rate, the highest in Australia!

We take pride in what we do, and we do it exceptionally well.

About the Role & You

Are you a motivated and inspiring leader who thrives in a fast-paced, dynamic environment? Do you love empowering others, driving innovation, and making a lasting impact? If so, this role is calling you! You would be responsible for three staff and over 220 volunteers.

To do this:

• You’re a natural leader. You inspire, coach, and elevate your team to achieve their best.
• You embrace challenges. You spot opportunities, take initiative, and think strategically.
• You thrive on variety. No two days are the same, and you love the excitement of switching gears.
• You drive change. The words “new,” “growth,” and “innovation” energise you.
• You build strong connections. Collaboration, communication, and relationships are at the core of what you do.

We are looking for someone vibrant, positive, and adaptable—someone who can lead with energy, think big, and create lasting change. If you're excited about making an impact in the lives of others, this is your opportunity to be part of something truly special.

Ready to lead and inspire? Join us today!

Requirements of the role:

• Tertiary qualification in Health, Community Services, HR, Management, or a related field.
• Knowledge of Value-Based Health Care principles (desirable but can be learned on the job).

Competencies & Skills:

• Leadership & Team Management: Strong leadership skills with proven experience in managing staff and volunteer teams, including coaching, development, and conflict resolution.
• Strategic Thinking & Planning: Ability to align volunteer services with the organisation’s strategic objectives, drive continuous improvement, and oversee project scoping, planning, and implementation.
• Communication & Interpersonal Skills: Excellent verbal and written communication skills, including advanced writing abilities and strong public speaking experience.
• IT Proficiency: Advanced IT skills, including proficiency in Microsoft Word and experience with Better Impact (preferred).
• Organisational Skills: Ability to effectively manage multiple volunteer programs and diverse teams in a fast-paced environment.
• Problem-Solving & Initiative: Strong analytical skills with the ability to identify challenges, develop solutions, and implement improvements.
• Collaboration & Relationship-Building: Experience working cross-functionally with internal teams and external partners to enhance volunteer services.
• Process Improvement: Ability to identify inefficiencies, implement best practices, and drive continuous improvement in volunteer management.
• Commitment to Safety & Compliance: Knowledge of occupational health and safety standards, risk management practices, and ethical volunteer management principles.
• Driver’s Licence & Vehicle Use: Current Victorian driver’s licence, a good driving record, and a willingness to use a personal vehicle in accordance with EPC Process Map 1761 – Motor Vehicle Use.

Salary and benefits:

• $53.87 per hour + super + not-for-profit taxable reduction benefits listed below

Reduce your taxable income by taking advantage of our not-for-profit benefits:

• Meal Entertainment benefit of $2600
• Living Expenses benefit of $15,800

All other enquiries to Krystal Wallis on [email protected] using the subject line: Volunteer Services Team Lead - Palliative Care enquiry via EthicalJobs or phone 1300 130 813.

A position description is attached.