About the role and about you

Using your creativity, outstanding conciliation, negotiation and communication skills, you’ll apply fairness in resolving cases between energy and water customers from diverse backgrounds and their providers.

You’ll embrace change and have a thirst to grow and enjoy nothing more than collaborating with your amazing team of like-minded professionals to work as part of an organisation here to help the Victorian community.

You’ll succeed with your:

• Sound understanding of alternative dispute resolution (conciliation, investigation and negotiation) or a legal background
• Understanding of the concept of independence and the ability to work in a way that upholds the highest levels of impartiality
• Excellent written, verbal and listening skills, coupled with the ability to highlight important factors, and effectively articulate and summarise the information you have received
• Desire to help others and represent fairness

Your new organisation

The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service.

We provide Victorian energy and water customers with free, accessible and informal dispute resolution.

We take pride in building a culture centred on developing and nurturing our people in order to provide the best possible service to our customers.

You’ll be joining a close knit and professional organisation within our Conciliation Team.

We also:

• Encourage and promote flexible working and hybrid work with life friendly work hours
• Celebrate our inclusive culture that supports each other
• Have pathways for individual professional development and growth beyond your core role
• We live and breathe wellbeing with a varied program with something for everyone
• Offer annual performance-based salary reviews and lead the way with other benefits including a generous paid parental leave scheme, additional leave, salary packaging

next steps

Click 'Apply Now' to submit your application.

If you would like more information or additional support to make the application and recruitment process more suited to your needs, please contact us at [email protected] using the subject line: Conciliator enquiry via EthicalJobs or 0466 903 597 for a confidential discussion.

A position description is attached.