About the business

Family Services Australia (FSA) is a not-for-profit organisation offering a range of supportive services for children, young people, and adults across six integrated service streams. Together these service streams aim to create positive change in families under stress, as well as a safer and more caring environment for children and young people's development. The values and clinical and practice governance of FSA are articulated in a Therapeutic Practice Framework to ensure consistent delivery of high-quality care.

FSA is at an exciting time in its evolution as a leading Not for Profit community service provider in Australia.

Founded in Illawarra-Shoalhaven NSW, we are continuing to grow our multi-disciplined services across the country. We have expanded from 2 to 34 sites across South East Queensland, Northern NSW, Shoalhaven, and the Illawarra.

From 2016 - 2020, our community reach has grown from 1,000 to 71,434 occasions of service per annum.

Our new national headquarters is set at 3,000sqm at Family Services House, Illawarra-Shoalhaven Community Services Hub. This has enabled FSA to provide a community space where clients can be supported with continuous and integrated care from one easily accessible location.

Across service streams, our Employee Satisfaction is at 88% and Client Satisfaction at 97.5%.

About the role

We are currently seeking a Clinical Services Manager to join the team at FSA Psychology and support the implementation and management of newly launched Head to Health services.

In this role you will be developing and overseeing the day-to-day operations of Adult Mental Health services, including the Head to Health ‘Pop Up Clinic’ service. In consultation with the Clinical Lead and Service Manager, this includes developing and maintaining policy and procedure, leading stakeholder engagement, and project management of quality improvement and service development activities. A small client load will be maintained and supervision of other clinicians will be assigned.

Enjoy flexible working arrangements based at our new premises, Family Services House, Illawarra-Shoalhaven Community Hub, you will work alongside all six FSA service streams within a thriving multidisciplinary environment.

This is a unique opportunity to join a caring, supportive and award-winning community organisation, which has provided more than 30 years of trusted support to clients and is now expanding to increase support to local communities.

Benefits and perks

• Remuneration is negotiable based on qualifications, skills and experience.
• Relocation benefits considered.
• Both contractor and salary models of employment will be considered.
• Professional, community-focused and person-centred team culture.
• Annual Training Needs Analysis and Training, Learning and Development Plan.
• Charity Salary Packaging A$15,900 tax-free.
• Rostered Days Off (RDOs).
• Retainer contribution to external supervision.
• Paid Annual Family Days at Easter and Christmas.

Skills and experience

Essential criteria

• General registration with the Psychology Board of Australia (AHPRA)
• Current Working with Children Check number and valid Police Check
• A minimum 5 years' (FTE) clinical experience and demonstrated ability to provide clinical interventions to a diverse range of clients
• Excellent knowledge of evidence-based and trauma-informed practice
• Strong interpersonal skills to lead, inspire, support and manage a team of clinicians and undertake proactive liaison with relevant stakeholders
• High-level organisational skills, including an ability to undertake a range of diverse tasks and manage competing deadlines
• Excellent written and verbal communication skills, and problem-solving skills
• Demonstrated experience working within a multidisciplinary team
• Demonstrated capacity to implement principles of reflective practice and self-care within a team
• Demonstrated experience in project management and health service evaluation

Desirable criteria

• Approved supervisor with the Psychology Board of Australia
• Experience delivering services via telehealth
• Proficiency in use of practice management software
• Current unrestricted Driver's Licence and willingness to travel as part of this role

This position is a fixed-term contract until June 2022 with possibility of extension.

Further inquiries can be directed to Family Services Australia on telephone 1800 372 000 (Option 2) and we will confidentially direct your enquiry.

Thank you sincerely for your consideration, we advise that only final candidates will be contacted.