Job Purpose

The Inside Sales Representative will be part of a small sales team, contributing to the organisation in an inside sales role, training co-host, conference events coordinator and minor office management.

Duties and Responsibilities

Essential functions include the following. Other duties may be assigned:

• Field inbound customer inquiries from phone and email to process orders and quotes in NetSuite.
• Update and maintain customer contact details in NetSuite as appropriate.
• Respond to customer inquiries for more information, including advice on product selection, processing sole source letters, etc.
• Customer follow-up moving opportunities through the sales funnel.
• Collaborate with Customer Support and Operations to address internal and external customer issues that may arise.
• Co-host online trainings and support our Training Team with customer requests.
• Manage the conference events pipeline for approximately 10 events a year. This includes communicating with event organisers for sponsorship/exhibitor opportunities, ensuring all assets are available for the conference, deadlines are met for payment, attendee registration and marketing collateral, etc.
• Maintain knowledge of all of Faunatech products and their use in the field (will provide training).

Knowledge, Skills and Abilities

Skills

• High level of initiative, sense of responsibility, and commitment to follow through.
• Strong organisational skills and attention to detail.
• Good written and verbal communication skills with a strong phone presence.
• Ability to understand one's own limitations and seek appropriate help within the organisation.
• Ability to manage many disparate tasks with frequent reprioritisation.
• Communication with others internally and externally to ensure the information needed is received and sent in a timely manner.
• Problem-solving for customers, providing exceptional customer service.
• Team-player.

Knowledge

• Experience working with NetSuite, HubSpot or similar CRM.
• Interest in nature conservation, wildlife and technology.
• Proficiency with Microsoft Office tools, Zoom and Google Suite.
• Minimum 3 years inside sales experience essential.

Education

Bachelor’s degree or related field experience.

Working conditions

Work is performed on site in Rydalmere, NSW within an office environment, with standard office equipment available.

Faunatech is an equal opportunity employer.

A position description is attached.