ABOUT FOODBANK

Foodbank is Australia’s largest and most trusted food relief charity. We are the pantry to the charity sector and believe everyone should have access to good quality food. We are here for the everyday Australians who are going without essentials, and it is our job to help change that.

Foodbank NSW & ACT is a not-for-profit, non-denominational, federated organisation operating in every state and territory in Australia. Food insecurity is a growing problem, requiring a huge coordinated response.

At Foodbank NSW & ACT, we work with over 1,000 charities and schools across NSW and the ACT.

Foodbank NSW & ACT has been fighting hunger since 1992. Each month we provide 339,200 people across our state and territory with food and grocery assistance. We bridge the gap between the food and grocery industry’s surplus items and those going without food. Our employees and volunteers are determined to end hunger.

YOUR ROLE

Reporting to the Inventory Supervisor this role is primarily responsible for the coordination and scheduling of all Donations to Foodbank NSW/ACT.

• Act as the primary contact to respond to donation queries and advise donors on FBNA requirements.
• Timely provision of high level donor support via multiple channels including phone, on-line and email with a solutions and service mindset.
• Confirm deliveries and organise collections of incoming donations.
• Data entry of donations and receipting. Ensure donations are accounted for from arrival into the warehouse and that receipts are given in an organised and timely manner.
• Develop & recommend improvements in office & warehouse practices to promote safety, efficiency, faster service & donor satisfaction.
• Maintain positive relationships to help maximise donor retention and provide best in class donor care.
• Communicate donations activities to greater business to ensure that products are moved swiftly through to the agency network.
• Work with Inventory Team to identify gaps in FBNA offering and come up with solutions to fill these gaps.

ABOUT YOU

• Personable, confident and articulate with good interpersonal and relationship-building skills.
• Committed to providing exceptional service, and meeting or exceeding targets.
• Personable, confident and articulate with good interpersonal and relationship.
• Proactive self-starter, positive, energetic, tenacious, adaptable and hands-on, with proven capacity to solve problems, and work independently and unsupervised.
• Team player who can accept direction and work within the context of a plan or a broader goal.

ESSENTIAL REQUIREMENTS

• Strong interpersonal skills
• Hands on with a high level of attention to detail
• Driven and able to work autonomously
• Well organised with excellent verbal and written communication
• Experience in Customer Service.
• Understanding and adherence of OH&S and Workplace Safety
• Microsoft GP experience or similar ERP knowledge.
• Willing to undertake a criminal record check and willing to obtain and maintain a valid Working with Children Check

WHAT YOU GET IN RETURN

• Begin a new purpose driven role where you come to work each day and make a difference to the lives of people in need.
• Work with a variety of stakeholders who are all passionate about ending hunger.
• A positive workplace culture and flexible working environment.
• Company laptop.

OUR COMMITMENT TO DIVERSITY

We are committed to building and nurturing an inclusive community for our employees. We do not discriminate on the basis of race, national origin, gender identity, sexual orientation, disability, age or other legally protected status.

OUR COMMITMENT TO RECONCILIATION

We recognise the Darug people as the original custodians of the land on which Foodbank NSW and ACT operates. We pay our respects to elders, past and present, and acknowledge the Aboriginal people for their custodianship on this land. We encourage Aboriginal and Torres Strait Islanders who meet the role requirements to apply.

Foodbank NSW & ACT is an equal opportunity employer and embraces diversity and inclusion. The successful applicant will be required to complete a background Verification Check which includes a National Police Check (Criminal History).