The Tops is seeking an energetic Bookings Administrator to join our Guest Relations team

• Maximum Term (maternity leave) - Full Time, 38 hours per week - enjoy the stability
• Love where you work - our Stanwell Tops facility's setting is picturesque with onsite parking available
• Salary packaging - increased take home pay through salary packaging including novated leasing options
• Birthday leave - take time to celebrate with your friends and family

Your Contribution

• Guest service focused and a team player
• Self motivating, positive and a friendly, can do attitude
• Receive booking enquiries, monitor tentative bookings & process cancelled bookings
• Raise invoices and accounts
• Prompt and accurate administrative duties for office and reception
• Liaise effectively with other departments
• Proactively model the Fresh Hope Communities' Values in all interactions with the team, stakeholders, system users, and external parties.
• Proactively contribute to the development of a collaborative, high-engagement, high-communication team culture focused on guest-centred care

The Essentials

• Demonstrate a high level of customer service skills
• Experience in sales and accounting preferred
• Possess exceptional communication skills both written & oral
• Reception skills
• Be Proficient in Microsoft Office and have good computer skills
• Happy to learn new systems
• An understanding of the needs of groups undertaking temporary community
• Experience with customer service role, booking systems and hospitality industry
• Have or are willing to get your working with children's check (WWCC)
• Have own transport with a minimum of a C class licence

About Us

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home.

For almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups. We have over 900 staff and together we service residents and customers across NSW.

For more about us visit our website https://www.freshhope.org.au 

We'd love to hear from you!

Please submit your cover letter and resume via the quick "Apply Now" link.

To get in touch with us, email with queries or to obtain a copy of the position description.

We'll be in touch as soon as we can, don't wait until closing dates to press submit!