We are seeking Guest Relations staff to join our team on a full-time basis. This role will cover one weekend a fortnight and will be based out of our Reception building.

If you are organised, motivated, adaptable, have amazing people skills and want to work in a fast paced, supportive environment then we would love to hear from you.

• Maximum Term (Maternity Leave), Full Time 38 hours per week - enjoy the stability
• Love where you work - our Stanwell Tops facility's setting is picturesque with onsite parking available
• Salary packaging - increased take home pay through salary packaging including novated leasing options
• Birthday leave - take time to celebrate with your friends and family

Your Contribution

• Provide exceptional service as the central point of contact for guests
• Assist with site operations
• Effective communication with other departments and stakeholders to deliver positive experiences
• Troubleshoot problems that arise & find appropriate solutions
• Handling of guest complaints or concerns in an efficient and timely manner
• Assist with groups daily movements and needs. As well as detailed information regarding arrivals, schedules, allocations of guests and departures
• Reception and booking administration
• Appropriate upkeep, storage and stock rotation of guest and audio visual equipment
• Provide assistance with site facilities such as audio visual set up
• Proactively contribute to the development of a high engagement, high performance team culture

The Essentials

• Guest service focused and a team player
• Be adaptable & flexible
• Self motivating, positive and a friendly, can do attitude
• Possess exceptional communication skills both written & oral
• Be able to trouble shoot, multitask and be detailed orientated in a busy environment
• Be proficient in the use of computers and technology & happy to learn new systems
• Reception skills
• An understanding of the needs of groups undertaking temporary community
• Experience with customer service role, booking systems and hospitality industry
• Have or are willing to get your working with children's check (WWCC)
• Have own transport with a minimum of a C class licence

About Us

Fresh Hope Communities exists to create spaces that cultivate belonging and places that feel like home.

For almost 90 years, we have been providing quality support and lifestyle choices across retirement, residential and respite settings, as well as conference and outdoor adventure experiences for school and community groups. We have over 900 staff and together we service residents and customers across NSW.

For more about us visit our website https://www.freshhope.org.au

We'd love to hear from you!

Please submit your cover letter and resume via the quick "Apply Now" link.

To get in touch with us, email with queries or to obtain a copy of the position description.

We'll be in touch as soon as we can, don't wait until closing dates to press submit!