Join Our Team as a Quality & Continuous Improvement Coordinator!

• Full time or Part time (5 days reduced hours), minimum four days in the office

• Up to $83,000 + super + NFP tax benefits

• Frenchs Forest location

Do you thrive in dynamic roles that combine office management, customer service, and continuous improvement? If so, we want to hear from you!

About the Role

As our Quality & Continuous Improvement Coordinator, you will play a key role in maintaining operational excellence across our HQ and business units. Your responsibilities will span office management, customer service, property and asset coordination, and quality improvement initiatives.

Key Responsibilities

• Customer Service & Communications: Provide exceptional customer service by managing initial enquiries across all platforms and ensuring smooth handovers to the appropriate teams. Follow a clear triage process, identify areas for improvement, and contribute to process enhancements while maintaining up-to-date documentation.

• Office Management: Manage reception and office operations, ensuring a professional front desk experience, a well-maintained workspace, and stocked supplies. Support the smooth running of Fighting Chance HQ and business units.

• IT & Employee Support: Support new starters, employee changes, and offboarding by handling setup, IT assets, and updates. Provide initial IT troubleshooting and escalate issues when needed. Coordinate the procurement of office and communications equipment.

• Event Coordination: Support Marcomms team with internal/external events and coordinate local hub participation.

• Property & Asset Management: Oversee facilities, asset and vehicle management, ensuring accurate records and efficient maintenance. Coordinate contractors, prioritise works within budget, and communicate impacts to stakeholders. Manage lease obligations, supplier contracts, and cost-effective agreements.

• Policy, Compliance & Training: Assist in research and policy development, maintain WHS compliance, support emergency response efforts, and contribute to Q&CI training initiatives in collaboration with the Learning & Development team.

Who We’re Looking For

You’ll be a great fit for this role if you are:

• Highly organised with strong attention to detail.

• An excellent communicator with a proactive, solution-focused mindset.

• Skilled in managing multiple tasks across different business areas.

• Experience working with cloud-based CRMs or other business systems such as Google Workspace (or Microsoft Office).

• Passionate about continuous improvement and operational excellence.

• Familiar with WHS policies and compliance requirements.

Why Join Us?

We are a values-driven organisation committed to making a difference. Our culture is built around:

• The Person is the Point – Prioritising the needs of individuals with disabilities.

• The Power of Yes – Embracing opportunities and making ideas happen.

• Trailblazing Innovation – Leading change in our sector.

• A Hand Up, Not a Hand-Out – Fostering opportunity, dignity, and prosperity.

• An Unbeatable Workforce – Working alongside the best in the business.

• Where to Next? – Continuously expanding our reach and impact.

If you are ready to contribute to a forward-thinking, purpose-driven organisation, apply today!