• Family Life - Transforming lives for stronger communities
• Work locally in the Bayside Area and make a difference within our community
• Enjoy flexible work options and a great team culture
• 2 x Full-time, Permanent opportunities, 38 hours per week (1 FTE)
• Level 7 SCHADS Award $115,062.48 FTE + Generous Salary Packaging + Super

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.

The Opportunity

The Family Services Team Leader is a Full Time Permanent role based at our Cheltenham, Frankston and Hampton East sites (Bunurong Lands). The Team Leader provides effective leadership to a team of Practitioners and is responsible for ensuring that quality services are delivered to our clients, in line with relevant legislative and contractual requirements. The position also supports the team’s practice and continuing professional development.

The Team Leader will lead a high performing team that maximises capacity for service development and innovation, drives integration across the program, and works with the Program Manager and other Team Leaders to deliver on the Families and Community growth agenda.

The Team Leader will work as part of the broader leadership group to foster collaboration and service design. Working collectively to build streamlined services integration and practice development.

Key Responsibility Areas

• Leading and providing supervision for a team of staff, students and volunteers to deliver case management, community development, group work and other service delivery practices.
• Overseeing inbound referrals and coordinating the allocation of referrals to Practitioners across the various program areas.
• Working closely with program leadership as well as broader teams to design and implement new initiatives to support families, innovating practice and service offerings.
• Leading quality assurance processes and developing responses to best practice guidelines including innovation of current practice and processes to better respond to organisational requirements and community needs.
• Direct involvement with fostering a positive team culture and addressing complex scenarios within team and their clients, as they arise.
• Taking an active role in the organisational priority of building on our “place based” approach to support, by activating community to increase accessibility and community involvement in supporting local families.
• Close collaboration with the other areas of the organisation to co-design and implement initiatives that respond to the changing needs of families and the communities we support.

Our Ideal Candidate at Family Life

Growth Mindset - You pride yourself for your commitment to resilience and continuous improvement. You see growth opportunities as opposed to failures, and you are always on the lookout for an improved workflow or process. You think creatively, value input and feedback from peers, and adapt to changing or unforeseen circumstances.

Curiosity - You naturally seek out learning opportunities and further information without being prompted to by your manager. You clarify the ‘Why’ and like to investigate and explore further information.

Proactivity - You are a positive influence on your colleagues, you opt-in to support organisational projects, and always lend a hand to support others.

In addition to the Key Selection Criteria outlined in the Position Description, we are seeking an experienced and enthusiastic leader with a passion for Community activation and development. The ideal candidate will have a proven track record of building strong and engaged communities through effective partnerships. We are looking for someone who thrives in collaboration, drives innovation, adapts to changing systems and has the ability to champion these qualities within their teams as we navigate a dynamic and evolving sector.

Who we are

At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. Our vision is to work with clients and partners to create capable communities, strong families and thriving children.

We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.

Working at Family Life - more than just a job!

It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.

Additionally, you will have access to:

• Flexible work options and a great team culture
• Salary packaging (receive up to an extra $18,500 in tax-free pay per year)
• Paid Wellbeing Leave
• Paid Study Leave
• Additional Paid Leave for End of Year Closedown
• Purchased Annual Leave Scheme
• Rostered Day Off Scheme for Eligible Employees
• Employee Assistance Program, a free and confidential counselling service for employees

How to Apply

A full position description is available by clicking Apply Now. 

Please submit your confidential application including a CV and cover letter addressing the key selection criteria by clicking Apply Now.

For further information regarding the position please contact Megan (Acting Program Manager Families and Communities Program on (03) 8599 5433.

*We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.

Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.