The Organisation

Westjustice is a community organisation that provides free legal help to people in the Western suburbs of Melbourne.

We can help with a broad range of everyday legal problems including consumer disputes, credit and debt, family law and family violence, fines, motor vehicle accidents, tenancy, youth criminal law and more.

We have offices in Sunshine and Werribee, as well as a number of outreach services. Visit our Legal Help page to find out more.

Westjustice’s purpose is to deliver targeted services and drive meaningful change.

Benefits & Culture

• Be a part of an organisation that 98% of our team are proud to work for
• We pay 3% above the SCHADs award
• Salary packaging
• Up to 5 hours study leave per week
• Flexible working conditions
• 17.5% annual leave loading
• Passionate, professional and dedicated team
• Gifted additional paid leave over the summer holiday period
• Strong focus on wellbeing
• Ongoing commitment to being a diverse and inclusive organisation
• With 90% of our team recommending Westjustice as a great place to work we can provide a culture of a values driven, inclusive, feedback oriented workplace

The Role

Westjustice is seeking to employ a full-time Receptionist on a 12-month fixed term contract, (with potential for a longer-term contract depending on availability of funding) to join our Operations team.

This role will be a part of the Operations Team, reporting to the Office Manager, you will provide reception services including answering calls and attending to clients (remotely and in person).

Role Requirements:

• Refer clients to appropriate legal and other services
• Schedule appointments
• Maintain general office area, including reception, waiting area. kitchens and meeting rooms
• Maintain secure and effective client services in a confidential and sensitive environment
• Build relationships with internal stakeholders to better understand and support program objectives and outcomes
• Ensure processes relating to client meetings, appointments and deliveries are managed effectively with guidance and support form the Office Manager

You will also have:

• Relevant experience in an administrative role – including use of Microsoft Office Suit and client database software
• Handle sensitive and confidential information with discretion and maintain confidentiality
• Sound organisational, time management and planning skills including the ability to prioritise tasks and manage competing demands under pressure
• Quick learner
• Highly developed active listening and communication skills
• Exceptional interpersonal skills and professional telephone manner
• Excellent verbal and written communication skills
• High level of accuracy and attention to detail

This position is based in our Werribee Office but will be required to work at our other offices and/or clinic sites, as need arises.

Remuneration:

Salary range – $68,000 per annum - $74,200 per annum (dependent on experience) employer funded superannuation in accordance with Superannuation Guarantee (Administration) Act 1992 (Cth).

For more information about Westjustice, please visit our website (www.westjustice.org.au)

The successful applicant will require a current Working with Children’s Check and a Police Check or be prepared to apply for both. People with lived experience of the justice system are encouraged to apply. A police check result does not automatically disqualify an application which in each case will be individually assessed for the relevant role. Applicants must possess the right to work in Australia.

Westjustice is committed to building a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people living with a disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+-identifying people. People with lived experience of the justice system are encouraged to apply. A police check result does not automatically disqualify an application which in each case will be individually assessed for the relevant role.

If you require any adjustments throughout the application or recruitment process please contact [email protected] using the subject line: Receptionist enquiry via EthicalJobs.

A position description is attached.