• Based in our Brunswick Head Office. Full-time ongoing position
• Free onsite parking and close to public transport options
• Salary of $81,905 + Super + NFP Salary Packaging

Your Impact

As the Reception and Administration Officer you will deliver high quality professional reception and customer service to all internal and external stakeholders.

Reception is a very important point of contact for refugee background survivor clients, their families and communities. Your role makes a vital contribution to ensuring the delivery of a trauma informed, supportive and professional service to all clients and service participants.

You will be responsible for providing a psychologically safe and supportive welcome, as well as providing any assistance they may need to productively engage with the organisation.

The Role

We are looking for an experienced receptionist with strong administration skills to join our supportive team and take on this vital role with a friendly, can-do approach.

In this role your activities will include:

• Taking ownership of a professional, clean and welcoming reception environment.
• Delivering high quality reception and customer service, ensuring prompt and appropriate responses to phone, email and in-person enquiries.
• Engaging with a wide range of clients and stakeholders, acting with cultural sensitivity and confidentiality.
• Taking on coordination of the Foundation House motor vehicle fleet.
• Administrative support for the Refugee Mental Health Clinic, including managing appointments, booking rooms, processing Medicare claims.
• Assisting staff with other requirements, such as room bookings and set-up, catering, stationary, supplies, etc.

What You’ll Need

To be successful, you will need to positively respond to the following key selection criteria:

• Previous experience working on a busy reception desk (within a health, not-for-profit or community setting is advantageous but not essential).
• Excellent interpersonal and communication skills, written, in person and on the phone.
• Strong administrative skills and technical proficiency with programs such as MS Office 365 (Word, Excel, Outlook).
• Understanding and compliance with privacy and confidentiality due to the sensitive nature of the organisation’s work.
• Ability to work well with people from culturally and linguistically diverse (CALD) backgrounds.
• Excellent time management skills with the ability to prioritise own work and to multi-task.

In Return

You will be rewarded with:

• An attractive annual remuneration package of $81,905 plus superannuation
• 17.5% Annual Leave loading
• Salary packaging benefits of up to $18,550
• Novated car leasing options
• A role with true purpose to make a difference in people's lives
• A welcoming, highly diverse and supportive team environment
• Generous leave provisions with option to purchase additional leave
• Access to our Employee Assistance Program (EAP) for staff and family members.

Foundation House is an inclusive employer

Foundation House is an equal opportunity employer; we foster a work environment that is inclusive and diverse. We are values driven and are committed to improving the life outcomes of refugees and asylum seekers.

Foundation House is a state-wide agency offering services throughout Victoria. We currently have approximately 250 staff across our five offices in Brunswick, Dallas, Dandenong, Ringwood and Sunshine, and we also provide services in partnership with other agencies in regional and rural Victoria.

Foundation House is a Child Safe organisation committed to promoting and protecting the interests and safety of children. We actively play a part in combating family violence, as reflected in our organisational policies, protocols and staff development.

How to apply

Upload your CV and a cover letter (maximum one to two pages) outlining why you are suitable for this role and how you meet the selection criteria as described above.

Please refer to the position description (Insert PD) for detailed information about the role. For more information about our hiring process, please refer to our careers with us page.

Please note, applications will be considered as they are received, and applications may close early.

For enquiries, please contact Justin Curreen-Harris, HR & Recruitment Specialist on 03 9389 8985 or via [email protected] using the subject line: Reception & Administration Officer enquiry via EthicalJobs.

If you think you have what it takes but don't necessarily meet all selection criteria, please still get in touch as we would love to talk with you and see if you could be a suitable fit.

Hiring is subject to satisfactory Police Check, current Working with Children Check, and proof of the right to work and live in Australia.