The Organisation

Free to Feed is a social enterprise that exists to support people seeking asylum with training and empowering employment opportunities. Free to Feed is affectionately known for its enlightening community experiences, stunning events, and a warm, generous community spirit.

At Free to Feed we want you to feel genuinely excited to do meaningful work every single day. We pride ourselves on being a creative, hardworking, problem solving and passionate team. Our Core Values are Curiosity, Respect and Positivity. We want to work with people that believe in and are passionate about Free to Feed’s mission. And that’s where this role comes in.

The Position

The Customer Engagement Coordinator will provide support to the Head of Strategy and Events & Sales Manager with sales and customer engagement.

Providing warm, high-quality and personalised customer service, you will both collaboratively and independently manage customer and client communications, proposals, quotes and engagements. You will support the rollout of a Sales and CRM system, actively engaging with and maintaining the systems to provide clear customer sales journey process and reporting.

Required skills and experience

• Ideally 12 months experience in a sales management and/or customer focussed role.
• Demonstrated interest and understanding of the Hospitality Industry.
• Self motivated with the ability to work well under pressure and in a fast paced environment, both independently and flexibly.
• Strong verbal and written communication skills with ability to communicate effectively within the team and externally with clients.
• Exceptional organisational, time management and planning skills, with clear attention to detail.
• NFP / Social Enterprise / BCorp experience will be looked upon favourably.

Personal Attributes

• A genuine passion for enlightened hospitality and warm and engaging customer service.
• Highly developed interpersonal skills, and ability to engage with a wide variety of stakeholders.
• Highly organised with a great eye for detail.
• Displays patience, empathy, a unique ability to manage competing pressures and adapt to adverse situations.

To submit your application, click Apply Now.

A position description is attached.