Frontier Services is Australia’s oldest bush charity, supporting people living in rural and remote areas of Australia since 1912. Through our national networks of Bush Chaplains and Outback Links volunteers, we provide practical, pastoral and spiritual care to people doing it tough in isolated areas.

Frontier Services receives no government funding, relying on donations from our amazing supporters to help deliver our vital programs to those in need. The organisation is at an exciting time with a bold new strategic plan to achieve significant growth and increased impact in rural and remote Australia.

About the role

As part of the Supporter Engagement team, this role will deliver best practice customer service to Frontier Services’ supporters and stakeholders, and maintain efficient administration of the supporter database and promotional resources.

About you

You are a passionate customer service professional who can engage and manage responsibilities with various business functions including administrative support, donor relationships, managing phone calls, accurate processing of donations and data entry, and generally applying good process to enhance the supporter experience.

You possess exceptional interpersonal communication skills, a good eye for detail, and use initiative to solve problems, innovate and champion improved business practices.

To be successful, ideally, you will possess:

• Excellent customer service skills and phone manner
• Excellent written and verbal communication skills with the ability to communicate sensitively and effectively with a diverse range of individuals
• Proficiency with Salesforce or other CRM database
• Proficiency in Microsoft Office and/or Google suite
• Meticulous attention to detail and professionalism
• Uses initiative to identify opportunities for process improvements and/or business efficiencies
• Strong time management skills and ability to meet deadlines and response timeframes
• Willing to work within the values and ethos of Frontier Services and the Uniting Church
• Current right to work in Australia

Benefits and perks

This is a unique opportunity to work for a respected national charity and within a team that is incredibly passionate about the work they do and for the communities we are supporting.

As a charity, we have generous salary packaging options on offer. This role is a permanent, full-time role based in our Sydney CBD office, with the potential for a hybrid working arrangement outside of peak campaign periods.

Apply now!

If you are ready to embrace a fulfilling role and join a team making a meaningful difference in the lives of people in rural and remote Australia, we invite you to apply as soon as possible.

A position description is attached.

Applications will be reviewed as received and successful applicants will be contacted for an interview.