Key Responsibilities

Administrative Duties:

• Maintain detailed log notes and incident reports
• Record keeping of phone calls and visitor interactions
• Management of lodging documentation

Direct Youth Support:

• Facilitate community engagement during meals and communal activities
• Support young people with daily tasks and life skills development
• Monitor and report mental health and wellbeing concerns
• Conduct regular house meetings and team meetings
• Organise and run weekly structured activities/programs
• Assess and develop independent living skills

Operational Tasks:

• Maintain cleanliness of communal areas and offices
• Coordinate room preparation for new residents
• Handle visitor management and donation receipts
• Emergency response and crisis management
• Supervise volunteer shift workers and placement students

Team Collaboration:

• Work closely with case work team
• Participate in required training programs
• Contribute to positive team culture

Required Qualifications

• Relevant qualification in Youth Work, Social Work, or related field
• Valid Working with Children Check
• First Aid Certificate
• Driver's License

Essential Skills:

• Strong communication and interpersonal abilities
• Crisis management experience
• Documentation and report writing skills
• Understanding of youth mental health and trauma-informed practice