ABOUT THE GLEN FOR WOMEN

The Glen for Women’s program is designed to treat a client in a holistic manner by addressing all of their issues. This means that we treat the person as a whole (spiritually, mentally and physically). We don’t just treat their addiction, we also look at things in their life that may be causing the addictive behaviors.

The Glen for Women is a 20-bed residential rehabilitation centre located at Wyong Creek. We have recently purchased a 10-bed transition house at Wyong, which requires this role.

Our program is about empowering people to take control of their lives, to live a good, fun life and to become active members of their families and the community as a whole.

CASE MANAGEMENT RESPONSIBILITIES

• Plan and provide holistic and individualized case management to up to 10 transition clients, to help them achieve their goals which can include:
  • Obtain qualifications and education
  • Housing
  • Legal matters
  • Independent transport
  • Employment
  • Budgeting/financial management
• Case management at The Glen requires managing strong & effective relationships with service delivery partners such as employment services, employers, training providers, housing providers, DCJ and other government departments.
• Supporting clients to plan their weekly routine, to achieve their goals
• Understand and implement exit planning
• Undertake routine client outcomes measures (COMS) and progress monitoring with client.
• Chair a client transition group meeting fortnightly.
• Ability to plan and facilitate psycho-educational groups.
• Monitoring the property and ensure house rules are abided by, and the cleanliness of the property is maintained.
• Support the clinical team to make informed client decisions, based on facts.
• Provide aftercare support and following up with clients after they’ve completed the program.
• When required, collect random and scheduled breath tests and urine analysis from clients.
• Crisis management: Work collaboratively with management team in times of crisis, including communicating to staff, clients and the Board.
• Assist clients exiting the program under a disciplinary discharge

ADMINISTRATION RESPONSIBILITIES

• Basic project management skills will be required in the early stages of establishing The Glen for women transition house.
• Ensure case notes based on observable behavior and facts.
• Maintain client case notes, records and reports as required including appropriate and timely clinical documentation, recording of treatment results, care plans, outcomes and recommendations in the client file on the client management system.
• Complete shift reports in a timely manner.
• Actively contribute to staff meetings, team development activities, performance initiatives and service development activities.
• Understand and complete program risk assessments, including one-pagers for new activities.

ABOUT YOUR ROLE

The Transition Case Manager oversees clients throughout the transition program, ensuring their needs are understood, documented, and addressed by coordinating with appropriate services and stakeholders. Responsibilities include managing case files and entering client data into various online reporting tools. The Case Manager also collaborates closely with the counselling staff at The Glen For Women.

• Objective of your role: Empower clients in the transition program to take control of their own case management whist supporting them on their journey
• Your supervisor: Operations Manager
• Location: Wyong Creek/Wyong
• Conditions of employment: Per employment contract and The Glen’s policies and procedures
• Hours: Full-time 38 Hours

YOUR SKILLS

• Case Management Skills
• Ability to case manage yourself
• Leadership & communication skills
• Good computer & technology skills
• Ability to provide solutions when you identify a problem
• Ability to plan your work, and manage your priorities, focus and time
• Ability to build relationships that add value to client journey
• Understanding of risk
• Attention to detail
• Ability to negotiate complex issues with clients

WORKING AT THE GLEN

A lot of hard work happens behind-the-scenes at The Glen. There are high expectations that come with wearing a Glen shirt, this includes:

• Always prepared: The Glen takes pride in being organised, planned and prepared in everything we do – programs for clients, meetings with staff/stakeholders and community events.
• Always communicating: Communication is key to ensure everyone is always on the same page. We communicate via multiple technologies – phone, messages, emails, calendars, shift reports and clinical software (Mimaso)
• Always improving: The Glen is accredited under QIP always striving for better. We are a fast-paced, driven and ambitious organisation that’s always seeking to work more efficiently and effectively for the betterment of the client journey.
• Always honest: One of our values is that everything we do is grounded in a foundation of honesty. We have honest conversations with clients, we are honest with ourselves, honest with each other and our stakeholders. There are times of debate and discussion to arrive at win-win solutions. Walk into any room with a Glen shirt on, and people expect honesty from us.

If the values and statements above align with you, then The Glen will be a great place to work.

REMUNERATION

The Glen remunerated according to the SCHADS award with the level to based on your experience & qualifications and can be negotiated.

ENQUIRIES

For any enquiries, please email [email protected], using the subject line: Therapeutic Worker / Transition Case Manager enquiry via EthicalJobs, with your question and phone number, and we'll get back to you as soon as possible.

A position description is attached.