• Maximum Term Contract, Part time (0.4/0.6/0.8 FTE) and/or Full Time (1 FTE)
  
• QLD – Expectation to work on-location at GSANZ or Community Based Service ( 5 Days per Week)
  
• SCHADS Level 5, $99,324.83 (plus super and salary packaging)

Role Purpose

Financial Counsellors provide intensive support through an in-depth phone and/or face-to-face assessment of a person’s financial situation, short and/or long term case work, advocacy, and the identification of options to address financial concerns. Financial Counsellors may undertake a triage process, prioritising and referring clients to other sources of support and assistance as necessary and work closely with other services through consultation and cross-referrals.

Financial Counsellors always support the person’s fullest participation and empowerment in planning and decision-making.

Key Responsibilities

• Provide face-to-face and telephone-based financial counselling services, information, advice, support, advocacy and referral for consumers and service users.
• Assist service users to make informed decisions on the best course of action to resolve their financial difficulties, and/or to build their capacity in the ability to manage their financial affairs.
• Assist people from diverse backgrounds with complex needs in a way that is respectful, ethical, nonjudgmental, appropriate, and professional.
• Develop relationships with and utilise local networks to provide information and make referrals to other support services.
  Work collaboratively with the team to support best practice and beneficial client outcomes through professional and ethical teamwork.

About you

• Minimum Financial Counselling qualification (Diploma in Financial Counselling).
• Eligibility for registration with relevant state Financial Counselling peak body.
• Demonstrated knowledge of the financial and credit industries and their relevant governing legislation, and the community services system.
• Demonstrated understanding of a trauma-informed approach, including risk assessment and response to family violence and economic abuse, and principles of social justice.
• Demonstrated capacity to work flexibly and respectfully with a diverse range of people, including people with cultural, gendered, social and economically diverse backgrounds, who experience health concerns or disabilities, carers and people who may not have previously accessed a community service.

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year).
• Paid study leave.
• Paid parental leave.
• Gifted leave at Christmas and Easter.
• Employee Assistance Program, a free and confidential counselling service + more.

How to apply

To apply please submit a short covering letter outlining your relevant skills and experience along with your CV.  Please apply as soon as possible, applications are considered as they are received.

To request a copy of the position description, please email [email protected] using the subject line: Financial Counsellor enquiry via EthicalJobs.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.