• Full Time (1 FTE), Maximum Term Contract (June 2025)
  
• Flexible location can be NSW, VIC, QLD OR WA
  
• SCHADS Level 5, $95,737.20 (plus super and salary packaging)

Role Purpose

Financial counsellors provide intensive support through an in-depth face to face or phone/video assessment of a person’s financial situation, case work, advocacy, and the identification of options to address financial concerns. Financial counsellors may undertake a triage process, prioritising and referring clients to other sources of support and assistance as necessary and work closely with other services through consultation and cross referral. Financial counsellors always support the person’s fullest participation and empowerment in planning and decision-making using a trauma Informed approach.

Key Responsibilities

• Independently monitor and amend your own schedule in response to workload demands; and in response to team workload demands.
• Provide a high-level care and/or support for clients with a variety of complex requirements.
• Assist in team building by participating in team activities, submissions, or responses to systemic financial issues – either specific to the service or within the Financial Counselling Network.
• Understand and apply the techniques of conflict resolution within the work environment.
• Show flexibility to ensure duties are carried out consistently and in accordance with the partnership model.

About you

• Diploma of Financial Counselling.
• Minimum 4 years Financial Counselling experience.
• Current membership with FCVic/FCA or similar body In the State of practice.
• Up to date CPD and Professional Supervision record attendance.

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

 Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year).
• Paid study leave.
• Paid parental leave.
• Gifted leave at Christmas and Easter.
• Additional purchased annual leave.
• Flexible work hours/working from home where possible.
• Long service leave due after 10 years, with access after seven.
• Employee Assistance Program, a free and confidential counselling service.

How to apply

To apply, click 'Apply Now' and please submit a short covering letter outlining your relevant skills and experience along with your CV.  Please apply as soon as possible, applications are considered as they are received.

To request a copy of the position description, please email [email protected] using the subject line: Financial Counsellor - Flexible Location enquiry via EthicalJobs.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.