• Permanent part-time (0.8 FTE)
• Located in Melbourne CBD (La Trobe Street) or Brisbane CBD (Creek Street)
• SCHADS Level 6 ~ $ 108,515.60 (FTE) plus super and salary packaging

Role Purpose

The Lived Experience (LE) Engagement and Inclusion lead will support the Manager and General Manager of Lived Experience and Co-Production to implement the Lived Experience Framework, including supporting organisational readiness, developing and guiding ethical practice and procedures for engagement across service design and delivery, evaluation, communications/media, policy and advocacy. The LE Engagement and Inclusion Lead will be the primary point of contact for Good Shepherd’s support to lived experience participants, and responsible for keeping Good Shepherd’s Lived Experience Platforms and communications up to date. This role is crucial in fostering a trauma-informed, inclusive, and safer environment, ensuring that lived expertise is central to Good Shepherd’s Australia New Zealand's work to deliver on its Mission.

Key Responsibilities

• Leading organisational readiness to engage and work with lived experience, including development and provision of multi-channel awareness raising, education, training, and coaching.
• Ensuring delivery of key initiatives under the GSANZ 2023-2027 Strategy apply ethical practice for working with lived experience across the whole of the organisation.
• Establish standards of practice and operating procedures for work with lived experience across Good Shepherd to design and deliver services that are trauma and healing informed.
• Create relationships and foster learning and professional development programs to enhance capability that is informed by lived experience.
• Manage and provide Lived Experience psychosocial support and safety for Good Shepherd that builds trust, supports agency, and is healing informed for lived experience participants.
• Plan and lead community engagement to develop sustainable and growing relationships with diverse client groups and communities that Good Shepherd seeks to serve.
• Co-facilitation of workshops, meaning making, and coordination of co-production projects across Good Shepherd to enhance capability measures of the GSANZ strategic plan.
• Detailed project and records management, and administration of organisation wide projects, data capture to measure service delivery and impacts, drafting reports and presentations for the leadership group.

Key Selection Criteria

• Demonstrated experience in coordinating and delivering lived experience projects and initiatives, preferably that adhere to co-production and participatory approaches
• Proven ability to build engagement and maintain mutually beneficial relationships with diverse stakeholders, including people who have experienced marginalisation and family violence, and support individuals with complex needs.
• Strong project management and administrative skills with a focus on attention to detail.
• Commitment to social impact and ethical practices.
• Demonstrated experience leading or implementing enterprise-wide cultural change or change management.

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid parental leave
• Gifted leave at Christmas and Easter
• Employee Assistance Program, a free and confidential counselling service
• + more

How to apply

Please click 'Apply Now' to complete your application. Please upload your resume and a brief cover letter addressing the key selection criteria.  Please apply as soon as possible, applications are considered as they are received.

To view the position description click here or visit our website - https://goodshep.org.au/careers-with-us/.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.