About the Role

• Permanent Full-time
• Based in Melbourne CBD ~ La trobe Street
• SCHADS Level 4 ~ $ 86,828.60 plus super and salary packaging

Role Purpose

The Loan Administration Officer plays a crucial role in delivering community finance products and services, particularly No Interest Loans (NILs), to clients in need. Embracing diversity and inclusion, the role aims to enhance the wellbeing and social inclusion of disadvantaged individuals on low incomes. Working within a multidisciplinary team, the Loan Administration Officer ensures a person-centered approach, linking clients with holistic support services.

Key Responsibilities

• Execute NILs loan processes in alignment with established policies and training protocols.
• Manage loan lifecycle activities such as issuing contracts, setting up repayment plans, facilitating loan drawdown, disbursements, payment setups, variations, and potential write-offs.
• Serve as the primary point of contact for clients, maintaining regular communication throughout their loan journey via various channels.
• Liaise with suppliers through diverse communication channels to confirm payment details and notify them about expected payments on behalf of clients from Good Shepherd Australia New Zealand (GSANZ).
• Review Currently Not Paying (CNP) loans, taking necessary follow-up actions in collaboration with managers or team leaders and reporting on CNP status.
• Perform daily bank reconciliation activities and uphold data integrity in the database.

Key Selection Criteria

1. Experience with loans processing and supporting clients to understand options and obligations; able to respond to all client enquiries and ensure access to support such as interpreters where needed.
2. Knowledge of relevant legislation and regulations.
3. Demonstrated system and computer literacy skills, can use spreadsheets, databases and word processing applications and review and verify data.
4. Ability to work under pressure through effective planning and prioritising and being flexible/ adaptive to change.
5. Well-developed verbal and written skills with the ability to build effective and trusting relationships.
6. The capacity and commitment to work in alignment with the values of Good Shepherd and understand the issue of financial exclusion in Australia

About You

• Certificate or Diploma in Community Services desirable or experience in a similar role
• Experience with loans systems or similar platforms
• Well-developed consultation and collaboration skills and be able to work in complex work environments
• Demonstrated understanding of relevant legislation and regulations specific to financial and credit service
• Demonstrated capacity to support people who are impacted by trauma and able to work in a culturally sensitive way with people from culturally and linguistically diverse (CALD) communities and Aboriginal families.

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid parental leave
• Gifted leave at Christmas and Easter
• Employee Assistance Program, a free and confidential counselling service
• + more

How to Apply

Please click 'Apply Now' to complete your application. Please upload your resume and a brief cover letter addressing the key selection criteria.  Please apply as soon as possible, applications are considered as they are received.

To view the position description click here. 

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.