Are you passionate about digital inclusion and love connecting with people? Good Things Australia is seeking a friendly, proactive Network Engagement and Support Coordinator to join our team!

About the role

In this dynamic role, you’ll be the first point of contact for our network partners and learners—responding to helpline calls and emails, supporting program engagement, and building strong community relationships. You’ll also run engaging webinars, maintain CRM records and assist with program administration. This is a hybrid role - work from our Sydney office and home.

About you

We’re looking for someone with excellent communication and customer service skills, who’s tech-savvy, empathetic, and enjoys working collaboratively. Experience with community organisations, digital inclusion and CRM systems is a big plus. Building strong, positive relationships is at the heart of this role.

Join a purpose-driven team making a real impact by ensuring no one is left behind in the digital world. We offer a flexible, inclusive workplace with benefits including salary packaging, extra leave, a professional development budget, and access to a modern co-working space.

About Good Things Australia

Good Things Australia are future-focused digital inclusion leaders, advocating, partnering, educating and innovating to ensure no one is left behind in the digital world. We develop and deliver a range of innovative digital inclusion programs to support those most in need, including people over 50 years of age, people with intellectual disability, migrant and refugee women, First Nations peoples, people with chronic health conditions, carers and low income families.

We partner and collaborate with other social impact organisations, industry and government to provide holistic, sustainable and impactful digital inclusion programs and to advocate to close the digital divide. Good Things Australia is part of the Good Things Foundation Group, delivering digital inclusion programs in Australia since 2017 and in the UK for over 15 years.

Visit our website here for more information.

How to Apply

To apply, please click "Apply now" and review the attached full position description. Submit a copy of your resume along with a cover letter (no more than 2 pages) addressing Key Objectives and Accountabilities and detailing your relevant skills and experience.