Guide Dogs is the leading Australian provider of Guide Dogs and orientation and mobility services for people living with low vision or blindness. We are a trusted, long-standing and well recognised charity. We rely heavily on the support and donations from the community and fundraising is essential to the work of Guide Dogs.

We are looking for a passionate and engaging relationship builder to support our Fundraising Engagement team in a full-time capacity, Monday to Friday. In this position, you are front line and a brand ambassador, supporting our mission by creating memorable experiences for our Supporters.

What you’ll be doing:

• Providing engaging, respectful and positive supporter experiences via the phone, email and letter.
• Delivering a 'Gold Standard' of service for every customer engagement.
• Resolving enquiries from our Donors and Supporters.
• Achieving accuracy and speed in data entry, donation processing and reconciliation tasks.
• Guiding supporters to purchase from our catalogue.
• Collaborating with the business to ensure Supporter enquiries requests are fulfilled and an outstanding experience is given.

What we love about you?

• An always positive attitude towards assisting Supporters and providing an experience that is second to none.
• You find it easy to relate to our Supporters, and engage with them in ways they value.
• Accuracy and attention to detail are really important to you.
• You build positive relationships with internal stakeholders.
• Your knack for making customers smile over the phone.
• Your welcoming and flexible attitude and ability to inspire and proactively support other team members.
• You are competent using technology, especially MS Office and Outlook. Experience using a CRM to record Supporter engagements is highly desirable.

Please be advised that the successful candidate will be required to complete a National Criminal History Check.

The Job Description can be found attached.

Why work with us?

You will be working at a place where everyone is welcome – an organisation that believes that a creative and productive workplace depends on having a diverse range of experiences, perspectives and abilities. Your colleagues and peers all understand their part in our mission - to empower people with vision loss. We are an organisation that wants you to bring your full self and your full heart to work.

At Guide Dogs NSW/ACT we strongly encourage applications from people with low vision or blindness.

We are proud to be an inclusive workplace that reflects our clients and the broader community and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We offer equal employment opportunity regardless of your disability, gender or gender identity, race, religion, sexual orientation, age, marital or domestic status, carer status, or political opinion.

If you require an adjustment within the recruitment process, please contact [email protected] using the subject line: Supporter Engagement Officer enquiry via EthicalJobs to inform us of your preferred method of communication.