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Support Coordinators

Guidestar

Guidestar provides support coordination, positive behaviour support and therapy services for adults and children with cognitive impairment and complex support needs. We also offer a counselling clinic and training division.

We are passionate about improving the health and wellbeing of people with cognitive impairment with complex support needs through the provision of evidence-based, trauma-informed, individualised behaviour assessment and support. We are a registered NDIS provider with significant experience in service delivery. Our team is diverse and interdisciplinary with qualifications, specific training, and practical experience in Psychology, Social Work, Disability, Community Services, Mental Health and Forensic services. Our practitioners have a strong passion for supporting people with disability/mental health, their families and supporters.

Due to increasing demand, we are looking for suitably qualified Support Coordinators. The role focuses on addressing challenges and complexity, connecting with supports, building capacity and resilience, and achieving the person's goals.

The successful applicants will have experience in the community services environment. In particular, they will bring support coordination and stakeholder engagement skills and demonstrate an understanding of how best to access and maintain services for participants living with disabilities. This experience will be complemented by excellent report writing and documentation skills and a commitment to supporting and improving outcomes for the people we serve.

You will work with participants, their informal support networks, and collaborate with community partner organisations.

YOU WILL HAVE

  • Excellent people skills
  • The ability to work autonomously and as part of a cohesive team
  • Excellent time management and multi-tasking skills to enable you to manage and coordinate competing priorities
  • Resilience and persistence
  • Creative and innovative thinking
  • A supportive, patient and empathetic approach
  • The ability to take a coaching approach with your participants to build their capacity in managing their own NDIS services
  • The ability to deliver high-quality services in a timely manner
  • The ability to complete high-level mandatory reporting to the NDIS
  • A willingness to network and build the profile of Guidestar

YOU WILL NEED

Essential

  • Experience in the disability/mental health/community services sector
  • Tertiary degree or associate diploma/Cert IV with relevant experience
  • Knowledge of National Disability Insurance Scheme and relevant legislation including the NDIS Act 2013 and Disability Act 2006
  • Excellent communication skills and ability to manage complex relationships

RELEVANT CHECKS

  • Consent to undertake employee checks processes.
  • Working with Children Check.
  • Cleared NDIS Worker Screening Check.
  • A current Driver’s License.
  • International Police Check (where applicable) - if individual has a period of residence of 12 months or more in an overseas country during the last 10 years.
  • Right to Work in Australia.

Guidestar is an EEO Employer.

Aboriginal and Torres Strait Islander people, and those who speak languages other than English are encouraged to apply.

A position description is attached.

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