• Make a meaningful impact on individuals' lives
• Full-Time, Fixed-Term until 30 June 2025
• Mildura Location

WHO ARE WE:

We are a commercially operated, profit-for-purpose homelessness organisation specialising in housing solutions, providing hope, care and help to Victorian communities to prevent homelessness and end housing stress. Our organisation is on a journey to provide more homes and more support, through more meaningful partnerships.

WHY WORK FOR US:

You’ll be joining a committed team that is building the capacity to be a force for good. We are delivering innovative support programs and property and tenancy management solutions to some of the most vulnerable people in our community, we have deep empathy for the communities we are embedded in; always focused on the people who need us most.

THE OPPORTUNITY

We are seeking a dedicated Client Care Specialist to join our team. You will play a crucial role in assisting families and individuals who are homeless or about to become homeless through initial assessment and planning to obtain adequate accommodation.

RESPONSIBILITIES

• As a first point of entry for clients, ensure a positive, welcoming, safe and friendly interaction
• Undertake crisis intervention and assessment of customers both face to face and over the phone
• Provide advice in relation to a range of supports offered within the community
• Implement client strength and solutions-based interventions within appropriate assessments, planning and review procedures
• Perform support functions such as respond to Intake emails, triage presenting clients,
• Assessments/appointments, interim response support and clients awaiting case management
• Respond to HHS emails and enquiries in a prompt manner and record data as required
• Accurately and professionally record customer details, assistance (including brokerage) provided in the Client Management System and other applicable data systems
• Participate in collaborative arrangements within the homelessness service sector

QUALIFICATIONS:

• A formal qualification in related disciplines such as Social Work, Welfare, Social Sciences or other relevant
• Qualifications (highly desirable) or significant experience in a similar position
• Demonstrated experience in a dynamic social service setting servicing clients and/or experience working with
• Homeless individuals and families or people experiencing housing crisis
• Ability to work effectively in a highly multi-skilled team environment to deliver quality customer services.
• Excellent communication, interpersonal and negotiation skills, including demonstrated sensitivity to cultural
• Awareness and needs of clients
• Ability to work with limited direction and accept a high level of personal responsibility
• Experience using Microsoft Office (Word, Excel, Outlook, Teams etc.)
• Knowledge of Customer Relationship Management databases

NEXT STEPS:

Click "Apply Now" to submit your application. 

When applying, please provide a copy of your CV and a cover letter outlining your skills and experience relating to the key selection criteria.

Any questions or issues with your application, contact Belle Fisher, the People & Culture Coordinator or 03 5444 9094.

Early applications are encouraged as our interview process may commence and move through to offer prior to the closing date. Only shortlisted applicants will be contacted.

Haven; Home, Safe requires all its staff, volunteers, directors and contractors to have had their first two vaccine doses for COVID-19, recognising the important role this plays in our ability to continue to support the communities we serve and to keep all of us safe.

Haven; Home, Safe (HHS) is committed to building an inclusive workplace where all people feel valued, are empowered to bring their complete, authentic selves to work, and have equal access to opportunities to help them reach their full potential. We welcome applications from Aboriginal and Torres Strait Islander peoples, People with disabilities, culturally and linguistically diverse people, including refugees to our country, and Lesbian, Gay, Bisexual, Transgender, Intersex, and Queer+ (LGBTIQ+) community.

A position description is attached.