WHO WE ARE

Haven; Home, Safe (HHS) is a commercially operated, profit-for-purpose homelessness organisation specialising in housing solutions, providing hope, care and help to Victorian communities to prevent homelessness and end housing stress. Our organisation is on a journey to provide more homes and more support, through more meaningful partnerships.

WHY WORK FOR US?

You will be joining a committed team that is building the capacity to be a force for good. We are delivering innovative support programs and property and tenancy management solutions to some of the most vulnerable people in our community, we have deep empathy for the communities in which we are embedded; always focused on the people who need us most.

ABOUT THE ROLE

This is a fixed term opportunity until 31 October 2025.

We are seeking a customer focused and community minded professional to join our Maintenance Services Team, providing responsive and timely maintenance customer service to tenants who reside in the properties owned and managed by Haven; Home, Safe. The key objective of the Maintenance Services team is the delivery of our maintenance services efficiently and within budget - this role is crucial in identifying opportunities to improve how we continue to deliver excellent service to our tenants and other stakeholders.

As a first point of contact for our Maintenance Customer Service centre, your tasks will include:

• Receive and record all incoming phone call requests to the maintenance customer service centre, as part of a small team
• Record tenant maintenance requests on the maintenance management system and action or escalate requests, as required
• Liaise regularly and raise work orders to appropriate trades
• Coordination of prompt, cost effective delivery of maintenance by our contractors and trades
• Fulfil reporting requirements according to HHS and external requirements
• Liaise with contracted housing management organisations
• Monitor and follow up maintenance requests for completion within given timeframes
• Maintain accurate records and record data into relevant asset and maintenance databases.
• Office administration functions including invoice receipting, customer satisfaction surveys and other essential administrative tasks

ABOUT YOU

To be a successful member of our Maintenance Customer Service team, you will have:

• Previous experience in a customer/client centric position, with a demonstrated commitment to excellence
• Excellent administrative skills, including impeccable attention to detail
• Outstanding organisational skills, with the ability to prioritise workload
• Knowledge of the Residential Tenancies Act and Affordable Housing sector would be advantageous
• Ability to work within a team environment with dedication and passion
• Enthusiasm and willingness to learn
• Competent with computer systems, databases and Microsoft Office programs
• Highly developed written and verbal communication skills
• Demonstrated understanding of privacy and confidentiality of client, staff and business information
• Ability to work within established agency policies and procedures
• Empathy and understanding of HHS' mission and role with our valued client group

NEXT STEPS

Does this sound like your next career move?

To apply, please click through to the application process and provide a copy of your CV and a cover letter, outlining your skills and experience that demonstrate your suitability for this opportunity. Please complete the questions presented, as this assists us with our screening process.

We do encourage early applications as our interview process may commence and move through to offer prior to the closing date.

Haven; Home, Safe (HHS) is committed to building an inclusive workplace where all people feel valued, are empowered to bring their complete, authentic selves to work, and have equal access to opportunities to help them reach their full potential. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally and linguistically diverse people, including refugees with working rights, and Lesbian, Gay, Bisexual, Transgender, Intersex, and Queer+ (LGBTIQ+) community.