• Full-time permanent position for Allied Health company
• Ashgrove location with free onsite parking and EV-charging
• $120,000 plus super and generous not for profit salary sacrifice

Hear and Say is a Queensland wide provider of speech pathology and audiology services. We operate state-wide and support people of all ages - from newborn babies, to toddlers, school-age children, and adults.

An exciting opportunity currently exits for a suitably experience and motivated individual to join our dynamic and growing allied health organisation in the permanent full-time position of Operations Manager.

Reporting to the Chief Operating Officer, this role will support the operations of the organisation and contribute to a high-performance culture of all staff. This role will be responsible for managing and executing the strategic plan goals and day-to-day operations within the business support/administration, business intelligence/continuous improvement and operations (facilities/assets, risk, IT) functions of our business.

Requiring a collaborative, agile and hands-on approach across the wider business you will lead a team of operational staff, collaborate with cross-functional teams and implement strategies that drive success and continuous improvement.

To be successful in this role, you have proven experience as an Operations Manager or similar role, ideally within the Not-For-Profit, Health and/or Education sectors (exposure to NDIS is highly desirable). You will also possess:

• Demonstrated leadership and staff management experience within multi-disciplinary teams, with a collaborative and positive leadership approach and the ability to provide mentoring, guidance, performance management, and appropriate training.
• Ability to present at both internal and external meetings and liaise with all internal/external stakeholders to support the achievement of Hear and Say objectives.
• Strong knowledge and experience in managing core functions of facilities/asset/risk management, IT, administration/service delivery and business intelligence, coupled with demonstrated experience in successfully driving continuous improvement projects in a collaborative manner to improve operational efficiencies and support business growth.
• Demonstrated key understanding of the changing business environment and key market drivers and trends within an Health setting.
• Excellence in customer service, meticulous attention to detail as well as effective time management, organisational and problem-solving skills and ability to thrive in a busy and dynamic work environment.

Other mandatory requirements of this role include-

• Eligibility to clear probity checks including disability worker screening and working with children check (Blue Card / Yellow Card).
• Criminal history check clear of dishonest type offenses
• A current open driver’s licence is preferred, along with the ability to travel to other sites as required.

Why work at Hear and Say?

Join our growing team at Hear and Say, where we offer rewarding experiences and opportunities to grow your career, personally and professionally in a collaborative and supportive culture. We are passionate about creating moments of magic in everything we do. It’s our culture, it’s our values, it’s our DNA.

Staff benefits include:

• Not for profit salary sacrifice of up to $18,500.
• Meal entertainment allowance up to $2,650.
• Novate car lease opportunity.
• 17.5% annual leave loading.
• Free onsite parking and electric vehicle charging facilities.
• 12 weeks paid parental leave.
• Free employee assistance program.
• Annual flu vaccination program.

next steps

If you share our vision and would like to be part of the Hear and Say team, please click Apply Now to submit your application.

Please note – interviews for this role will take place the week commencing Monday, 3 March 2025.

For any queries about this role, including requesting the full position description, please contact the Human Resources team via email at [email protected], using the subject line: Operations Manager enquiry via EthicalJobs.

Hear and Say is an equal opportunity employer.