We live and breathe our values here. They are very important to us.

Our Values - Our Culture

• Enable and empower each individual - to grow in their confidence through creative workshops.
• We know that each participant is different - and so are we because one shoe doesn’t fit all - we have customised workshops to suit our participant’s needs and interests.
• Purpose and Passion - begins when our participants are empowered to explore their unique interests, nurture their creativity, and strengthen their character.
• We are passionate and dedicated - to deliver the best service to our participants.

We demonstrate genuine care

• Act safely and ensure safe environment for yourself and participant.
• Have meaningful and purposeful interactions.
• Value and respecting each other.

Think progressively

• Encourage ideas and input of our staff and participants.
• Welcome feedback/critique.
• Looking for better ways to do things that deliver value.
• Identifying and solving problems.
• Seeking new knowledge and personal development that allow us to grow personally and professionally.

achieve inspiring outcomes

• Empowering our participants.
• Bringing passion, energy and commitment to the work we do.
• Monitoring participants progress and mentoring to achieve goals.
• Listening and asking questions to understand.

Team culture

• Being open, honest and transparent.
• Being consistent and trustworthy.
• Recognising the impact of our actions.
• Recognising the great work of our team members.
• Sharing success broadly.
• Communicating intentionally.
• Following through with action.

The Opportunity

To assist with meeting the growing demand for our services, Heart2art Workshops are currently looking to expand our team. We need an experienced, passionate, friendly and outgoing receptionist/admin with a desire to grow, contribute and be part of our amazing team.

The receptionist/admin will be responsible for the day-to-day running of the office, engaging and promoting a great workplace culture and providing administrative support to the staffing team.

Key responsibilities include being the first point of contact for participants and visitors, both face to face and over the phone. The receptionist/admin will attend to general administration duties vital to the efficient running of the office and our studio in Southport, as well as enquiries and referrals related to workshop bookings. The receptionist/admin will also assist with social events, welcome guests to the studio, set up for team meetings and training events when required.

TYPICAL DUTIES / ACCOUNTABILITIES

• Answer & direct phone calls, e-mails, IM/DMs, text messages, etc.
• Provide customers with updates and information via email and phone when changes occur or bookings change.
• Develop and maintain good relationships with customers and respond to enquiries on products and services.
• Assisting with rostering and coordination of staff.
• Ensuring that office operations are well-maintained, organised and secure.
• Assisting with special projects as necessary.
• Enjoy the hustle and bustle of customer service and assisting people.
• Excellent phone manner, ability to positively interact with people and overcome any negative sentiment.
• Driven to gain the best results for our clients and participants.
• A team player and with a very positive attitude, a ‘people’s person'.

Essential

• Relevant qualifications in Administration and/or substantial work experience in an administrative role.
• Demonstrated ability to balance conflicting priorities and meet deadlines with excellent organisational and time management skills. An ability to remain calm under pressure particularly when responding to people who may exhibit difficult behaviours or have poor communication skills.
• Excellent interpersonal, verbal and written communication skills with the ability to exercise sensitivity, discretion and confidentiality.
• Proficiency in computer skills including use of programs such as PowerPoint, Word, Excel and Outlook, proven ability in utilising in house databases and systems to manage and process work.
• Strong numeracy skills with demonstrated ability to complete banking and reconciliations.
• Demonstrate an understanding and appreciation of Heart2art Workshops, our identity and promote the organisation’s values, vision and code of ethics through interactions at work.
• Ability to work with minimal supervision and as part of a team.
• Demonstrated a highly developed awareness of, and sensitivity to the fair, equitable and holistic treatment of our participants and their confidential information.
• Current QLD driver’s licence.
• Current Blue Card and NDIS Worker Screening Check (or an ability to gain them).

Our Culture

People enjoy working at Heart2art Workshops because they love what they do and the people we help. Our decisions will always be people centred and designed to inspire, uplift and encourage. With us you can deliver life-transforming service, create a career you’ll love, and join a team who make a difference in the lives of others every single day.

Need more convincing?

• You’ll get to work with some really talented and creative people.
• Great employee benefits.
• Make a positive difference in the lives of others!
• Regular professional development & career mentoring.

If you feel you might be the right person and believe you have what we are looking for, we want to hear from you! To apply use the Apply Now link below to submit your application.