About Able FOODS

We have been providing our quality meals to NDIS and HCP (Aged Care) participants since 2014, first as Kinela and now as Able Foods, which was co-founded by 2022 Australia of the Year Dylan Alcott OAM.

We aim to help Australians with disability take the guesswork out of healthy eating by tailoring a champion diet for a healthier and happier life.

We are a specialist NDIS and HCP (Aged Care) provider who delivers dietitian-designed and chef-prepared meals to thousands of Australians with disability. Able Foods is a certified B-Corp organisation which means we place our purpose above profits and use our business as a force for good.

Able Foods is committed to creating a diverse and inclusive environment that reflects the community in which we operate. We welcome applications from individuals of all backgrounds and abilities.

The Role

As a Client Engagement Specialist, you will be a part of a collaborative and vibrant team that leads health conversations with participants of the NDIS and HCP (Aged Care), their families and support circles. You will guide them through the onboarding process before they transition to our client services team.

You will assist our clients in taking control of their health through specialised, nutritious meals.

Responsibilities

Deliver an amazing customer experience:

• Nurture relationships and build rapport with key external stakeholders to generate referrals for NDIS and HCP (Aged Care) participants
• Support NDIS and HCP (Aged Care) participants, their families and key stakeholders throughout the onboarding process. This involves various communication touch points - inbound & outbound phone calls, emails and live chat.
• Listen to their requirements and understand the impact of their disability or circumstances on their health & nutrition
• Collect key individual information to guide the design of services
• Coordinate with various stakeholders and the NDIS to support participants in using their NDIS funding for healthy home-delivered meals

Work alongside our Community Engagement Manager:

• Build new stakeholder relationships with referrers such as support coordinators via phone/email to drive quality leads for new client opportunities

• Nurture current relationships via phone/email (includes check in’s to see how services are going, obtaining any feedback or comments, booking in personal development sessions etc)

• Assist the Community Engagement Manager with various Business Development tasks (eg. Expo…)

Hit your numbers:

• Deliver against individual targets
• Work collaboratively with your peers to hit wider business targets

Continuously develop your skills and improve the way we do business:

• Challenge the status quo, and speak up when you see opportunities to improve the way the business works for our customers experience and services

Essential skills & attributes:

• Previous experience in a sales or customer service position
• Exceptional people skills and empathy, with an ability to build strong relationships with people from a variety of backgrounds
• Ability and drive to hit and exceed targets
• Great communication skills (written and verbal) and a high level of attention to detail
• Confidence making outbound calls to stakeholders
• Excellent organisation and time management skills
• Ability to work independently and as part of a small team
• A positive approach to the challenges of a high-growth business
• Commitment to Able Foods’ values; Create Smiles, Make An Impact and Be The Voice

Desirable skills & attributes:

• Knowledge of the NDIS or Aged-Care Sector
• Background in nutrition

Qualifications & Certifications:

• This is considered a ‘risk assessed’ role and requires an NDIS Worker Screening Check (NDISWSC). This link outlines the screening requirements for the state or territory where this role operates.

What ABLE FOODS offers you

• Competitive Salary Package including incentive structure.
• For-purpose empowerment - confidence that your work is having a positive impact on the world and serving an important mission as part of a creative, friendly and collaborative team.
• Personal growth - we are on the scale-up journey, so you’ll be challenged with opportunities for growth.
• You’ll enjoy flexible working arrangements, including working from our awesome office at Surry Hills HQ (and get assistance with home office set-up).

For any questions about the role please call Nesrine Benmansour on 1300 123 225.

To submit your application, click 'Apply Now'.

We look forward to hearing from you!