About Able FOODS

At Able Foods, we believe that everyone deserves the right to a life of independence and joy, and we know how important food is in delivering that.

This means that older Australians, Australians with disabilities, and the care network that supports them have a food partner who always keeps their needs front of mind in every decision.

Our dedicated team understands what it means to create meals that cater to our client’s unique needs. Through years of experience, we also know how to best manage both the NDIS and Aged Care (HCP) processes.

Our menu is specially designed with nutrition guidelines that don’t sacrifice great taste, and our services are delivered with genuine care from a team who are experts in the NDIS and aged care landscape.

It’s our mission to enable healthier, happier and more independent lives for each and every ability.

At Able Foods, we make food with purpose.

The Role

As a Client Engagement Specialist, you will be a part of a collaborative and vibrant team that leads health conversations with participants of the NDIS and HCP (Aged Care), their families and support circles. You will play a key role in nurturing these relationships, fostering trust, and guiding them through the onboarding process before they can start receiving Able Foods products. This early engagement allows you to understand their needs and concerns, positioning Able Foods as a trusted partner in their health journey.

You will ultimately be assisting our clients in taking control of their health through specialised, nutritious meals.

Responsibilities

Deliver an amazing client experience:

• Nurture relationships and build rapport with key external stakeholders to generate referrals for NDIS and HCP (Aged Care) participants

• Support NDIS and HCP (Aged Care) participants, their families and key stakeholders throughout the onboarding process. This involves various communication touch points - inbound & outbound phone calls, emails and live chat.

• Listen to their requirements and understand the impact of their disability or circumstances on their health & nutrition

• Collect key individual information to guide the design of services

• Coordinate with various stakeholders and the NDIS to support participants in using their NDIS funding for healthy home-delivered meals

Hit your numbers:

• Deliver against individual targets

• Work collaboratively with your peers to hit wider business targets

Continuously develop your skills and improve the way we do business:

• Continuously strive for improvement

• Challenge the status quo, and speak up when you see opportunities to improve the way the business works for our client’s experience and services

Essential skills & attributes:

Essential skills & attributes

• Exceptional people skills and empathy, with an ability to build strong relationships with people from a variety of backgrounds
• Ability and drive to hit and exceed targets
• Great communication skills (written and verbal) and a high level of attention to detail
• Confidence in making outbound calls to stakeholders
• Excellent organisation and time management skills
• Ability to work independently and as part of a small team
• A positive approach to the challenges of a high-growth business
• Commitment to Able Foods’ values;

  • Equitable access

  • Continuous connection to the community

  • Independence, choice and control

  • Long-term sustainable impact

  • Improvement and innovation

  • Inclusive and healthy workplace

Desirable skills & attributes:

• Previous experience in a sales or customer service position
• Knowledge of the NDIS or Aged-Care Sector
• Background in nutrition

Qualifications & Certifications:

• This is considered a ‘risk assessed’ role and requires an NDIS Worker Screening Check (NDISWSC). This link outlines the screening requirements for the state or territory where this role operates.

What ABLE FOODS offers you

• Competitive Salary Package including incentive structure.
• For-purpose empowerment - confidence that your work is having a positive impact on the world and serving an important mission as part of a creative, friendly and collaborative team.
• Personal growth - we are on the scale-up journey, so you’ll be challenged with opportunities for growth.
• You’ll enjoy flexible working arrangements, including working from our awesome office at Surry Hills HQ (and get assistance with home office set-up).

For any questions about the role please call Alexandra Van Winden on 1300 123 225.

To submit your application, click 'Apply Now'.

We look forward to hearing from you!