About Able Foods

At Able Foods, we believe that everyone deserves the right to a life of independence and joy, and we know how important food is in delivering that.

This means that older Australians, Australians with disabilities, and the care network that supports them have a food partner who always keeps their needs front of mind in every decision.

Our dedicated team understands what it means to create meals that cater to our client’s unique needs. Through years of experience, we also know how to best manage both NDIS (National Disability Insurance Scheme) and HCP (Home Care Package) processes.

Our menu is specially designed with nutrition guidelines that don’t sacrifice great taste, and our services are delivered with genuine care from a team who are experts in the NDIS and aged care landscape.

It’s our mission to enable healthier, happier and more independent lives for each and every ability.

At Able Foods, our culture is the heart and soul of who we are and what we do. We pride ourselves in fostering a positive, supportive, and inclusive environment where every team member is valued. By working together and supporting one another, we can achieve greatness and make a lasting impact. At Able Foods, we make food with purpose.

The Role

As a Client Engagement Specialist, you will be part of a collaborative and vibrant team that engages with participants of the NDIS and HCP, their families and support circles to access healthy meals in line with their goals. You will guide them through the onboarding process before they can start receiving Able Foods products, and support them renewing services and navigating the NDIS and HCP funding requirements.

You will ultimately be assisting our clients in taking control of their health through specialised, nutritious meals.

Responsibilities

Deliver an amazing client experience:

• Nurture relationships and build rapport with key external stakeholders to generate referrals for NDIS and HCP participants
• Support NDIS and HCP participants, their families and key stakeholders throughout the onboarding and renewal process. This involves various communication touch points - inbound & outbound phone calls, emails and SMS.
• Coordinate with various stakeholders to support participants in using their NDIS/HCP funding for healthy, home-delivered meals
• Keep detailed and accurate records of all correspondence and client relationships to provide a seamless experience for our clients

Hit your numbers:

• Deliver against individual targets
• Work collaboratively with your peers to hit team and wider business targets

Continuously develop your skills and improve the way we do business:

• Continuously strive for improvement
• Cultivate a team dynamic where everyone is supported and striving for excellence
• Challenge the status quo, and speak up when you see opportunities to improve the way the business works for our clients’ experience and services

About You

Essential Skills & Attributes

• Exceptional people skills and empathy, with an ability to build strong relationships with people from a variety of backgrounds
• Ability and drive to hit and exceed targets
• Great communication skills (written and verbal) and a high level of attention to detail
• Confidence in making outbound calls to stakeholders
• Excellent organisation and time management skills
• Ability to work independently and as part of a small team
• A positive approach to the challenges of a high-growth business
• Commitment to Able Foods’ values;
  • Equitable access
  • Continuous connection to the community
  • Independence, choice and control
  • Long-term sustainable impact
  • Improvement and innovation
  • Inclusive and healthy workplace

Desirable Skills & Attributes

• Previous experience in a sales or customer service position
• Knowledge of the NDIS or aged care sectors
• Background in nutrition

Qualifications and Certifications

• This is considered a ‘risk assessed’ role and requires an NDIS Worker Screening Check (NDISWSC). This link outlines the screening requirements for NSW.

What Able Foods offers you

• Competitive base salary ($62,000 + super), plus participation in Able Foods’ short-term incentive plan
• Regular social engagements courtesy of our Smile Squad (the “fun” committee)
• Complementary lunch at the office, plus a generous employee discount on Able Foods’ meals
• Commitment to supporting your mental health, including access to our Employee Assistance Program
• For-purpose empowerment - confidence that your work is having a positive impact on the world and serving an important mission as part of a creative, friendly and collaborative team
• Personal growth - we are on the scale-up journey, so you’ll be challenged with exceptional opportunities for growth. You’ll be well supported by experienced peers and leaders from major corporations and startups
• You’ll enjoy flexible working arrangements, including working from our pet-friendly office at Surry Hills HQ (and get assistance with home office set-up).

A position description is attached.