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Sales Development Representative


About Kinela

Kinela is on a mission to radically change healthcare for people with disabilities and older Australians—giving them the tools to live happier, healthier and more independent lives.

We do this by providing personalised health and wellbeing programs, innovative allied health services and nutritious home-delivered meals. Headquartered in Surry Hills, we employ >50 people and empower thousands of clients across Australia to achieve their health and wellbeing goals.

Kinela is a registered provider in the National Disability Insurance Scheme (NDIS) and a healthcare innovator and thought leader that is implementing new approaches and programs that have a positive impact on the clients and communities we support. We are also a certified B Corporation, and we make social responsibility our business.

The Role

As a Sales Development Representative, you will be a part of a young, collaborative and vibrant sales team that leads conversations with participants of the NDIS, their families and support circles around building their plan to take control of their health! This is a 12 month fixed term role to cover for a Maternity Leave, with the potential to become permanent.


Hit your numbers

  • Deliver against individual targets
  • Work collaboratively with your peers to hit wider business targets including active customers, NPS and customer satisfaction

Deliver an amazing customer experience

  • Build rapport and listen to requirements, understanding the impact of their disability on their health & nutrition
  • Collect key individual information to guide the design of services
  • Maintain ongoing positive relationships and nurture the potential customer to ensure conversion before handing over to a Customer Success Specialist
  • Continuously develop your skills and improve the way we do business
  • Challenge the status quo, and speak up when you see opportunities to improve the way the business works or our customers experience and services

Be an active contributor to team and business success

  • Actively participate in projects and initiatives, finding ways to add value through skills, experience and desire to learn

About You

Essential skills & attributes

  • 2 years experience in a sales or service position; or equivalent personal experience
  • Driven to hit and exceed multiple targets and revenue goals
  • Exceptional people and influencing skills, with an ability to build strong relationships and pipeline with people from a variety of backgrounds
  • Great communication skills (written and verbal) and a high level of attention to detail
  • Excellent organisation and time management skills, able to use data to prioritise customer opportunity and revenue
  • Ability to work independently and as part of a small team
  • A positive approach to the challenges of a high-growth business
  • Commitment to Kinela’s values; Courage, Empathy, Integrity, Ambition and Generosity

Desirable skills & attributes

  • Knowledge of the NDIS or Aged-Care Sector

Desirable Qualifications and Certifications

  • Working with Children Check (WWCC) or willingness to obtain

What Kinela offers you

  • Competitive Salary Package
  • For-purpose empowerment - confidence that your work is having a positive impact in the world and serving an important mission as part of a creative, friendly and collaborative team
  • Personal growth - we are on the scale-up journey, so you’ll be challenged with exceptional opportunities for growth. You’ll be well supported by experienced peers and leaders from major corporates and startups
  • Flexible working arrangements, including assistance with home office set up
  • Be part of a socially responsible organisation that pledges 1% of equity, products and employee time to charities

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