• Fantastic leadership opportunity within a fast growing, contemporary NFP
• Permanent Full-time working 10 days over 9 days between the hours of 8 am and 6 pm with a negotiated day off
• Growth opportunity
• Wellbeing initiatives; Wellbeing (STAR Leave Days), Self-care staff group
• Receive an attractive salary with salary packaging + 5 weeks annual leave
• Over award payment

ABOUT US

Hope Street Youth and Family Services Limited ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision for a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

ABOUT THE ROLE

Are you a passionate leader ready to empower a dedicated team making a real difference in the lives of young people experiencing homelessness? We are looking for an experienced and motivated Team Leader to guide and inspire our frontline staff, ensuring young people receive the support they need to build brighter futures.

In this role, you will lead a dynamic team of youth workers and case managers, fostering a positive and motivated culture. You will play a key role in driving change by shaping and developing programs that provide young people with stability, life skills, and opportunities for independence. As a leader, you will support staff in their professional growth, ensuring they have the tools and confidence to excel in their roles.

This is an exciting opportunity to take on a leadership role with heart. More than just management, this position allows you to be a role model and advocate for young people. No two days are the same in this fast-paced, purpose-driven environment, where you will collaborate with passionate professionals to deliver innovative and effective support services.

If you are a strong leader with a commitment to social impact and a desire to shape the future of youth homelessness services, we’d love to hear from you.

You will be proactive in leading and managing two components of the service:

• Outreach service.
• A youth refuge providing supported crisis accommodation.

Reporting to and supported by the Programs Manager, you will:

• Provide leadership and direction to a high functioning BOOST Outreach team (3 Case Managers) and the Crisis Accommodation team (6 Residential Youth Support Workers and 2 Case Managers).
• Hold responsibility for the day-to-day operations of our purpose-built youth refuge and the mobile outreach service.
• Ensure compliance in all operational areas including service delivery, risk management and quality improvement for clients and staff.
• Establish a culture of service excellence where optimal outcomes for young people are achieved.

This is an excellent opportunity to join an organisation where you can have a real impact and be part of a high performing team achieving quality outcomes in the community and delivering client-centred crisis responses.

To find out more about the specifics of this role, please read full position description, attached.

WE ALSO OFFER

• A collaborative dedicated and highly motivated team focused on achieving positive outcomes with young people and young families.
• Full time (38 hours per week) with a flexible work arrangement option to spread the hours over 9 days/fortnight.
• NFP salary packaging up to $18,550 of your salary tax free.
• Generous salary package of $98,553 – $103,013 inc. 5% over Award payment plus super.
• 5 weeks of Annual Leave.
• On-call duties shared amongst 5 staffs with minimum recall to sites.
• Close proximity to public transport or street parking.

ABOUT YOU

You will have:

• A bachelor's degree qualification in Social Work, Youth Work, Psychology, or other health/welfare related qualification.
• Minimum of 2 years' experience in team leadership, supervision of staff and program development.
• Demonstrated background of trauma informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
• Strong people management skills and ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.
• Strong relationship building skills which has seen you motivate a team and young people to achieve quality outcomes.
• Highly developed communication skills at all levels specifically in active listening, negotiation, problem solving and report writing.
• Proficiency in Microsoft office applications, client data and reporting systems.

This is the role for you if you are a Team Leader looking to be a part of dynamic and innovative youth focused organisation, and passionate team.

If you have strong leadership qualities, people management skills and demonstrated knowledge of the risk and protective factors impacting young people experiencing or at risk of homelessness, apply now!

Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.

HOW TO APPLY

• Please refer to the Position Description attached.
• Please provide a cover letter, statement addressing the selection criteria and resume.
• Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager North-East
• Only shortlisted candidates will be contacted.

Apply now! We are shortlisting as received! Click 'Apply Now' to apply.

NEXT STEPS

If you have any questions about this role, please contact our People and Culture department at [email protected] using the subject line: Team Leader - Youth Residential Services enquiry via EthicalJobs or phone our Program Manager North-East, Hang Pham 0411 287902.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

ADDITIONAL INFORMATION

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working with Children Check.

A position description is attached.