Join us and share our Vision:

‘All people affordably housed in neighbourhoods that support life opportunities’

Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging. We own and/or manage more than 7,000 homes, accommodating over 8500 tenants across Victoria, Tasmania, South Australia, New South Wales and Western Australia.

We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse, and inclusive environment for our staff, residents, and stakeholders.

The Opportunity

We have an exciting vacancy for a Housing Services Advisor/ Reception. Reporting to the Housing Services – Team Leader, the role is primarily responsible for reception duties and a range of critical administrative duties and duties relating to the housing activity.

The position requires the successful candidate to be a team player, who is flexible and have strong attention to detail, who is keen to learn and grow and who can communicate well to perform the daily duties to meet the expectation of the team and our clients.

About You:

• Experience in handling queries and complaints via phone, email and general correspondence
• Experience in managing office supplies, organising travel and event coordination both internally and externally
• Previous administrative / reception experience
• Proficient with Microsoft Office Suite
• High attention to detail
• Capacity and attitude to learn and grow in the role
• Well-developed written and oral communication and relationship management skills
• Well-developed organisational skills, including the ability to manage conflicting priorities
• Accurate and efficient data entry skills

Desirable

• Experience in dealing with complex customer needs
• Experience in dealing with challenging customers
• Experience and knowledge of the social housing sector in Victoria
• Experience with the Victorian Housing Register and HiiP
• Knowledge of the income support system for people on very low incomes

We are seeking someone with sound technical skills and knowledge combined with a collaborative and flexible partnering style and strong commitment to our vision and mission.

What we offer in return

• A day off on your birthday
• Flexible working arrangements
• Salary Packaging for living expenses, meal, and entertainment expenses
• Excellent career development opportunities
• Recognition program
• Salary Continuance Insurance
• 16 weeks paid parental leave

We provide a culture that supports individuals to be their best, with opportunities for personal and career development and flexible work options. We are committed to cultivating an equal, diverse and inclusive environment for all our staff, residents and stakeholders.

A position description is attached.