Join us and share our Vision:

‘All people affordably housed in neighbourhoods that support life opportunities’

Housing Choices Australia (Housing Choices) is a leading and growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging. We own and/or manage more than 7,000 homes, accommodating over 8500 tenants across Victoria, Tasmania, South Australia, New South Wales and Western Australia. 
We provide a culture that supports individuals to be their best, with opportunities for personal and career development. We are committed to cultivating an equal, diverse, and inclusive environment for our people, residents, and stakeholders. 

The Opportunity

The Director of Commercial Services (Maintenance)  will provide specialist expertise and management to build the capability within Housing Choices to directly deliver an inhouse maintenance services. This role will be instrumental in designing and developing a robust business case and plan to establish Choice Maintenance and expand it across Australia.

The successful candidate will be dedicated to enhancing service delivery, ensuring compliance with social housing legislation, driving cost efficiency, and creating sustainable growth opportunities that align with our vision to provide safe, affordable housing for the community.

What you’ll do

• Develop a business case for establishing an inhouse maintenance service
• Implement Choices Maintenance to offer such services in accordance with our Strategic Plan
• Integrate the service with Your Choice, to support online and direct booking of repairs for residents
• Integrate the service with the customer and community services
• Integrate the service with the national assets services
• Align and support the organisations financial targets and procurement strategy
• Ensure our in-house maintenance services are delivered against all Regulatory, Contractual, Legislative and Internal Business requirements
• Lead and manage organisational change initiatives, ensuring smooth transitions and minimal disruption.
• Identify and manage risks related to their functions, including strategic, operational, and compliance risks.

For a full description of your role, please refer to the Position Description.

What you’ll bring

• Deep understanding of delivery of inhouse maintenance services; including establishing, turnaround and operating
• Understanding of legislation as it relates to operating maintenance services including work health and safety registrations etc
• Procurement practice
• Relevant tertiary qualification in business, strategy, management, community housing, property maintenance or equivalent experience
• Capacity to support change and innovation and deliver creative and leading practice solutions 
• Experience of creating an in-house maintenance team with a view to commercial opportunity.
• Proven experience (5+ years) and successful track record in a comparable role or discipline(s) in the public/community, private housing sector or transferable sector
• Strong understanding of contact centre operations and customer service best practices, particularly in a social housing context relating to maintenance
• Experience, or ability to acquire skills quickly, in preparing business plans and executing strategy
• Experience in preparing management, business and regulatory required reports.
• Strong influencing and relationship management skills.
• Ability to lead, motivate, mentor and manage people.
• Well-developed conceptual, analytical and problem solving skills.
• Strong decision making ability.

What we offer in return

• 5 Weeks Annual Leave
• Flexible working arrangements
• Salary Packaging for living expenses, meal, and entertainment expenses
• Excellent career development opportunities
• Recognition program
• Salary Continuance Insurance
• 16 weeks paid parental leave

Please note that it is a minimum requirement of this position that all appointments are made subject to a satisfactory National Criminal History or Police Check conducted by Housing Choices Australia and the successful post holder to:

• Agree and undergo any other employment screening as required by Housing Choices - including but not restricted to Working with Children or Vulnerable Persons and NDIS Worker (this will be as applicable based on the state location and/or function of the role)
• Agree and comply with Child Safety policies and procedures
• Provide a current driver’s license and willingness to travel across Housing Choices’ locations, if and as required.

How to apply

Click on 'Apply Now'! 

Housing Choices reserves the right to cease recruitment proceedings earlier upon appointing a suitable candidate for the role. This opportunity is only open to candidates with appropriate legal working rights within Australia. Housing Choices recognises the benefits of a diverse workforce. We celebrate and respect our people's differences and are committed to being inclusive. We strongly encourage Aboriginal and Torres Strait Islander peoples and persons with a disability to apply.  

We recognise that applying for positions can be challenging. You might be questioning if the role aligns with your skills or if your experience is sufficient. At Housing Choices, we value the unique skills and perspectives new team members can contribute to our culture. Even if you don't perfectly match the criteria, we encourage you to reach out – we're interested in hearing from you.

We base our hiring decisions on your skills, experience, and enthusiasm. When you apply, if you are comfortable to do so, please let us know your preferred pronouns and any accommodations you require during the recruitment process.