About us:

Are you passionate about improving the lives of healthcare and aged care workers in Australia? If so, we have an exciting opportunity for you at the Health Services Union NSW/ACT/QLD (HSU).

The HSU is one of the fastest growing unions in Australia, with 52,000 plus members in Health, Aged Care, Disabilities, Paramedics, and Ambulance services. We use our collective power to build a fair and just society through improving pay, job security and conditions for our members.

With a dynamic and passionate team of approximately 120 employees, HSU staff across the organisation work tirelessly to support and assist each other in our mission to grow and develop the industrial, social, and political interests of our members and their communities.

If you're ready to join a team of dedicated professionals who are committed to creating a fairer and more just society, we encourage you to apply for this exciting opportunity at the HSU today.

About the role:

The HSU is excited to recruit a passionate Member Services Officer as an addition to our Member Services Division. This is a fulltime permanent in office position located at our Sydney CBD Head Office.

If you are passionate about supporting workers’ rights and have an interest in industrial relations, this is the role for you. The Primary function of this role is to provide information; support, advice, and representation to members on issues that affect their working lives.

Hours of Work:

The contracted hours of work for this position are 40 hours between Monday and Friday (typically 8.30am - 5.00pm). However, the HSU is currently trialing a 35-hour week and 9-day fortnight for this position. This trial is expected to run until October 2025.

Responsibilities:

• Interacting with Members: taking calls and greeting members in person in response to their needs and concerns. Delivering high-quality member service, listening to members’ requests, and working to find the appropriate solution
• Investigating and Resolving Complaints: Face members complaints, provide solutions. Interact with internal resources to identify the issues, responded to concerns and follow-up with a satisfactory resolution in a timely and affective manner
• Provide Information: Ongoing education and information to members in regard to the organisation’s benefits, policies, and procedures
• Case Management: Provide sound advice on non-complex dispute resolution as required

Essential Skills and Experience:

• Strong interpersonal skills for both internal and external communications and relationship building
• High organisation and prioritisation skills and able to perform multiple tasks concurrently
• Ability to positively contribute to a supportive, open atmosphere and team environment
• Proven conflict and problem-solving skills
• Demonstrated ability to use a PC and related commercial software packages

Remuneration:

• $81,571 - $88,057 (Dependent on relevant skills and experience) + 11.5% (12% for females) Employee Superannuation Contributions

Our Benefits:

• Attractive employment conditions, including access to an RDO system, Religious Leave, Study Leave, Reproductive Health and Wellbeing Leave, Birthday Leave and Travel to Work Payments
• A supportive Health and Wellbeing program
• Access to Staff Training and Development funding