We’re looking for an experienced IT Operations Manager to lead the delivery of high-quality IT services that support the organisation's strategic and operational objectives. This role is pivotal in managing and optimising the IT infrastructure, including cloud-based systems, network operations, and end-user support, while ensuring compliance with cybersecurity and regulatory standards.

This full-time, ongoing position offers a competitive salary range of $111,649pa to $124,836 per annum plus 15.4% superannuation.

We offer flexible hybrid working arrangements to suit your lifestyle.

About Us

The Australian Human Rights Commission (the Commission) is Australia’s national human rights institution, dedicated to fostering a society where human rights are upheld, protected, and celebrated. We envision an Australia where every individual is valued equally in dignity and rights.

Our mission involves promoting and safeguarding the human rights of all Australians by:

• Advising all levels of government and various public and private organisations.
• Strengthening laws, policies, and practices while providing accessible investigation and conciliation services.
• Engaging inclusively with civil society, communities, and the private sector.
• Raising awareness about human rights and offering educational resources.
• Collaborating with partners to cultivate a culture of respect for human rights across the nation.

What You’ll Do:

• Lead and manage the delivery of high-quality IT services, ensuring operational excellence in technical and application support, networking, collaboration tools, and cloud-based services.
• Oversee the IT Service Desk, ensuring timely and effective support for end-users in a hybrid working environment.

• Coach and mentor IT staff, assigning tasks, providing training, and supporting professional development.

• Maintain and enhance cybersecurity practices, adhering to legislative and regulatory requirements, including compliance with ACSC Information Security Manual (ISM) and ASD Essential 8.
• Develop and maintain IT policies, including disaster recovery, contingency planning, and cyber risk management.

• Partner with the CIO to align IT operations with organisational objectives through strategic planning and budgeting.
• Manage vendor partnerships, contractual arrangements, and asset acquisition, ensuring quality service and cost efficiency.

• Manage IT change processes, including impact assessment, scheduling, testing, and communications.
• Deliver IT projects on time and within budget, contributing to cross-functional initiatives.

• Develop and oversee IT governance policies and procedures to ensure the organization meets its technology and security obligations.

What We’re Looking For:

• Demonstrated IT leadership experience with expertise in prioritising, managing resources and driving team performance.
• Experience in leading IT Service Desk and operations teams, overseeing cloud-based services, business applications and end user computing devices.
• Strong leadership and analytical skills, with a proven track record of staff development, performance management, and strategic problem-solving, including the ability to influence and deliver effective solutions.
• Strong interpersonal and customer service skills with proven ability in articulating technical information to non-technical audiences in a clear, understandable format.
• Extensive IT project management experience with the ability to partner with stakeholders to drive technology change initiatives.
• Demonstrated experience in adopting legislative and regulatory requirements, including compliance with ACSC Information Security Manual (ISM) and ASD Essential 8.

Why Join Us?

By becoming a part of our team, you'll play a vital role in influencing public conversations about human rights and making a meaningful impact. If you’re ready to use your skills to support a cause that matters, we want to hear from you!

Apply Now! Help us shape the future of human rights communication in Australia. Join us in making a difference!

Notes

We strongly encourage First Nations people and individuals from other negatively racialised backgrounds to apply.

We value inclusivity and diversity and seek people who support and model the behaviours we promote in our workforce. We strongly encourage applications from First Nations Australians, mature workers, people from culturally and linguistically diverse backgrounds, culturally and marginalised communities, carers, LGBTIQA+ and people with disability.

Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).

The Commission is committed to providing an accessible, inclusive work environment to enable people with a disability to participate fully in all aspects of employment. Applicants are encouraged to request reasonable adjustment as required to assist your participation in this recruitment process.

The merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may also be used to fill future ongoing and non-ongoing vacancies in the Commission where the duties are of a similar nature.

How to Apply

Please provide a resume and a statement (maximum of 2 pages) outlining your interest in this position(s), your experience that would lead to impactful outcomes in the role, and the skills and capabilities you bring.

The successful candidate will demonstrate the ability to fulfill the requirements of the role in an impartial and respectful manner as required by the APS Code of Conduct. The successful candidate will uphold the integrity and independence of the Australian Human Rights Commission.

As part of the recruitment and selection process, applicants will be required to consent to and undergo background checks which may include character and social media checks.

For more Information

Information about the role and Commission practices may be sought from Henry Eills, Director, ICT Services via email [email protected] using the subject line: IT Operations Manager - Remote / Work from Home enquiry via EthicalJobs.

A position description is attached.