Are you passionate about consumer advocacy & co-design of mental health services? Do you have experience working with consumers and understanding their service experience? This could be your opportunity to:

• Play an integral role in improving consumer experience & advocacy through supporting high quality, best practice services
• Establish Consumer Advocacy Committee & deliver best practice consumer engagement framework
• Enjoy a supportive work environment in a varied and exciting role including in-person consumer engagement and opportunities to WFH

ABOUT US

Independent Community Living Australia (ICLA) is a not-for-profit community organisation delivering mental health recovery services and personalised support to individuals with psychosocial, intellectual and other disabilities as well as those seeking support at difficult times in their life. ICLA offers a wide range of services across the greater Sydney region, from supported residential services to supported mental health services, empowering individuals with independence and inclusion in the community.

ICLA’s mission to deliver personalised support, enabling individual choice to improve people’s lives is achieved by living our values:

Respect for all; Integrity in what we do; Accountable for all we do; and Results for those we serve.

ABOUT THE ROLE

The Consumer Engagement Lead is an exciting new position focusing: on consumer co-design; collaboration with key stakeholders; & driving implementation of best practice framework; ensuring ensure consumer’s perspective and voice are reflected in all relevant aspects of their journey with ICLA. Commencing from August 2023, this dynamic part time role is 4 days (32 hours) remunerated from $77,578 p.a. base plus leave loading, superannuation & salary packaging. Based from our Surry Hills office, the role involves travel to consumers in the greater Sydney region and the opportunity to work from home as practical. Full time could also be considered for a high-performing candidate. 

Responsibilities:

• Maintaining ICLA’s consumer engagement framework across ICLA’s range of service offerings, ensuring and reflecting best practice in the market
• Establishing, managing and maintaining a consumer committee
• Analysing consumer journeys, through the collection of quantitative and qualitative data, including internal surveys or workshops and external data sources throughout the consumer journey
• Analysing quality of ICLA’s relevant processes & identifying areas for improvement in consumer journeys & ICLA practice
• Working with relevant stakeholders to ensure changes are timely implemented in the best interest of the consumers
• Advocate for consumer needs, wants and rights
• Reporting to senior management regarding identified improvements, consumer best practice and consumer journey feedback

ABOUT YOU

1. Minimum of 3 years work experience in the mental health sector with a focus on consumer service experience
2. Proven experience in qualitative and quantitative analysis & data collection
3. Understanding of compliance requirements and standards in the mental health sector
4. Commitment to consumer co-design, advocacy & continuous improvement
5. Excellent stakeholder and consumer engagement skills
6. Demonstrated initiative, creative thinking, analytical & problem solving skills
7. Excellent interpersonal communication skills with people of diverse backgrounds
8. Experience in policy and procedure writing
9. Current NSW driving license, as well as NDIS WC and First Aid (or willingness to obtain)
10. Unrestricted right to work in Australia

Desirable:

• Relevant tertiary degree, e.g., in psychology, social work or community services
• Lived experience of mental health

BENEFITS

We offer:

• Charity salary packaging for permanent staff to pay benefits and living expenses from pre-tax salary
• Inclusive and committed culture where everyone’s contribution is valued
• Ongoing learning and development opportunities
• Flexible working practices
• Paid Parental Leave

HOW TO APPLY

If this sounds like a great opportunity for you, please select "Apply" to submit your application on our Careers Portal, including a Cover Letter addressing the essential criteria 1-7 and any applicable desirable criteria. Applications will be reviewed as received. Enquiries can be directed to Ranita Chatterjee ([email protected]) using the subject line: Consumer Engagement Lead enquiry via EthicalJobs.

At ICLA we believe that a diversity of people and experiences is critical to our work and our success. We strive for a team culture that is welcoming, inclusive, supportive, and committed. ICLA is an Equal Opportunity employer. We encourage applications and expressions of interest from all backgrounds, abilities, and identities. We also acknowledge the lived expertise of those who have provided care and support for others in a non-paid role. ICLA acknowledges and pays respect to the Traditional Custodians of the country in which we work and thrive, empowering people to have agency and autonomy.