Are you an experienced leader looking for your next opportunity to enable strategic quality service delivery to achieve excellent consumer outcomes? Join ICLA and enhance strategic, service, team and consumer capabilities in this parental leave cover opportunity to December 2025.

• Provide leadership to enable your team to deliver sustainable quality services focused on consumer outcomes
• Foster engagement with the wider sector and local community to deliver best practice services and fill vacancies
• Be part of implementing ICLA’s new strategic plan
• Full time, Parental Leave Cover March to Dec 2025 - Hybrid role based from Surry Hills

ABOUT US

Independent Community Living Australia (ICLA) is a not-for-profit community organisation delivering mental health recovery services and personalised support to individuals with psychosocial, intellectual, and other disabilities as well as those seeking support at difficult times in their life. ICLA offers a wide range of services across the greater Sydney region, from supported residential services to supported mental health services, empowering individuals with independence and inclusion in the community.

ICLA’s mission to deliver personalised support, enabling individual choice to improve people’s lives is achieved by living our values: Respect for all; Integrity in what we do; Accountable for all we do; and Results for those we serve.

ABOUT THE ROLE

As Senior Manager – Residential Services, you will align and oversee ICLA’s Supported Independent Living (SIL) program to deliver outstanding consumer-focused outcomes and enhance the organisation’s reputation as a leading provider. As a member of the executive management team, you are also responsible and accountable for rolling out ICLA’s next strategic plan.

This parental leave cover opportunity is full-time office hours from early March to 1 December 2025. This hybrid role is based from our Surry Hills office, and remuneration includes not-for-profit salary packaging.

Responsibilities

• Overseeing sustainable residential services, optimising ICLA’s ability to support consumers & supporting ICLA’s transformation as a sustainable and consumer-driven organisation
• Leading and growing the residential services for ICLA, increasing the number of people we support while maintaining occupancy at agreed targets and/or social housing requirements
• Providing leadership to residential services ensuring they reach developmental milestones and key performance indicators, incl. reporting on services and consumer outcomes; managing budgets and financial oversight of the services
• Engaging with the sector to deliver best practices in residential services and maintaining effective relationships with key external stakeholders
• Supporting a recovery-oriented service provision, coaching, practice, clinical governance, and risk management across the team
• Contributing to informing the directives provided by the Board of Directors
• Other relevant duties as required by the CEO.
• Demonstrating ICLA’s values, purpose and mission and role model associated behaviours across the organisation
• Leading with courage, communicating to create clarity, being consistent and empathetic

ABOUT YOU

Essential Criteria:

1. Tertiary Qualifications in Disability Services, Community Services, Allied Health, or other relevant discipline
2. Demonstrated experience in managing Supported Independent Living, with a focus on supporting people with complex psychosocial mental health conditions
3. Demonstrated experience with the NDIS as well as relevant clinical, non-clinical and recovery-oriented frameworks
4. Demonstrated project management experience, utilising evidence and data-driven approach to service enhancements
5. Minimum of 5 years’ experience as a people manager and leader
6. Experience with report writing at senior management level
7. Demonstrated risk management & clinical governance experience with a passion for quality
8. Proven strategic leader and strong influencer, experienced in empowering others to achieve organisational and individual goals
9. Proven decision maker with results and solution orientation
10. Current NDIS worker screening check or willingness to complete before commencing
11. Unrestricted right to work in Australia

Desirable:

• Experience in working in social community housing environment

HOW TO APPLY

If this sounds like a great opportunity for you, please select “Apply Now” to submit your application, including a Cover Letter addressing the essential criteria 2-8.

At ICLA we believe that a diversity of people and experiences is critical to our work and our success. We strive for a team culture that is welcoming, inclusive, supportive, and committed. ICLA is an Equal Opportunity employer. We encourage applications and expressions of interest from all backgrounds, abilities, and identities. We also acknowledge the lived expertise of those who have provided care and support for others in a non-paid role. ICLA acknowledges and pays respect to the Traditional Custodians of the country in which we work and thrive, empowering people to have agency and autonomy.

BENEFITS

ICLA offers:

• Inclusive and committed culture where everyone’s contribution & diverse experiences are valued
• Ongoing learning and development opportunities across diverse programs
• Charity salary packaging for permanent staff to pay benefits and living expenses from pre-tax salary
• Flexible working practices
• Paid Parental Leave