Are you someone who is passionate about ensuring people living with psychosocial disability have access to the right supports for them? Are you looking for an opportunity to make a difference in the lives of the people you support?

This could be your opportunity to:

• Build the capacity of individuals & facilitate choice & control to support achievement of their NDIS goals.
• Enjoy realistic KPI's that balance quality consumer outcomes with rewarding employee outcomes
• Enjoy a supportive and friendly work culture that promotes wellbeing and job satisfaction.

ABOUT US

Independent Community Living Australia (ICLA) is a not-for-profit community organisation delivering mental health recovery services and personalised support to individuals with psychosocial, intellectual and other disabilities as well as those seeking support at difficult times in their life. ICLA offers a wide range of services across the greater Sydney region, from supported residential services to supported mental health services, empowering individuals with independence and inclusion in the community. ICLA’s mission to deliver personalised support, enabling individual choice to improve people’s lives is achieved by living our values:

Respect for all; Integrity in what we do; Accountable for all we do; and Results for those we serve.

ABOUT THE ROLE

Our dedicated Support Coordinators manage a caseload of NDIS participants, providing quality support coordination services to assist participants in understand their plans, selecting and engaging service providers and achieving their personal goals. You will be joining a small Support Coordination team with plans for growth in a dynamic organisation. Reporting to the Team Leader- Support Coordination, this role is due to commence July/August 2023, remunerated from $82,000 per annum (SCHADS Level 4) plus leave loading, superannuation & salary packaging.

Responsibilities:

• Managing a caseload of NDIS participants with psychosocial disabilities;
• Building the capacity of individuals to navigate, understand and coordinate their NDIS plans;
• Supporting individuals to reach their NDIS goals by connecting them with appropriate community, mainstream and government services;
• Developing Service Agreements & implementing funded supports from a participants' NDIS plan;
• Facilitating choice and control, enabling individuals to lead lives that are meaningful to them.

ABOUT YOU

Essential Criteria:

1. Experience in Support Coordination or similar case management role
2. Knowledge of NDIS processes and guidelines
3. Experience with & passion for supporting people with psychosocial disabilities to achieve their goals
4. Excellent interpersonal communication skills, both written & verbal, and experience building trust and rapport
5. Excellent attention to detail, record keeping, time management and process orientation
6. Demonstrated consumer-focused and results-focused orientation/approach
7. Demonstrated high level of discretion, as well as a robust understanding of, and commitment to, professional boundaries.
8. Ability to work independently and unsupervised
9. Intermediate skill with MS Office suite including Word, Excel, Outlook and databases
10. Current NDIS worker check (or willingness to obtain)
11. Current first aid certificate
12. Current driver’s license
13. Unrestricted right to work in Australia

Desirable Criteria:

• Previous experience working in a not-for-profit organisation
• Relevant tertiary degree or equivalent (e.g., mental health, social work, community services).
• Understanding and commitment to a trauma informed, recovery-oriented, person-centred approach.
• Mental Health First Aid

BENEFITS

ICLA offers:

• Charity salary packaging to pay benefits and living expenses from pre-tax salary
• Inclusive and committed culture where everyone’s contribution is valued
• Ongoing learning and development opportunities
• Paid Parental Leave
• Flexible working practices including the option to regularly work from home

How to Apply

If this sounds like a great opportunity for you, please select “Apply now” to submit your application on our Career Portal, including a Cover Letter addressing the essential criteria 1-6 and any applicable desirable criteria. Applications will be reviewed as received. Enquiries can be directed to [email protected] using the subject line: Support Coordinator enquiry via EthicalJobs.

At ICLA we believe that a diversity of people and experiences is critical to our work and our success. We strive for a team culture that is welcoming, inclusive, supportive, and committed. ICLA is an Equal Opportunity employer. We encourage applications and expressions of interest from all backgrounds, abilities, and identities. We also acknowledge the lived expertise of those who have provided care and support for others in a non-paid role. ICLA acknowledges and pays respect to the Traditional Custodians of the country in which we work and thrive, empowering people to have agency and autonomy.