• Permanent Full-time Risk, Quality & Safety Support Officer, Hawthorn
• Not for Profit, salary packaging benefits, flexible work life balance
• Collaborative, highly supported team and career development

About Us

Access Health and Community, with a 150-year legacy of compassionate care, is on a mission to build healthier lives together. Our team of over 400 dedicated employees and 200 volunteers, serves across 18 locations. We are thrilled to announce our upcoming merger with Inspiro, a trusted partner in community health. Inspiro, with a skilled team of 100, is dedicated to providing accessible, inclusive, and high-quality care in the Yarra Ranges. This merger strengthens our commitment to delivering exceptional care and opens up new opportunities for our team and the communities we serve.

About the role

Drive high-quality, safe, and sustainable healthcare by supporting risk management, quality assurance, and safety systems. Key responsibilities include coordinating accreditation compliance, facilitating incident management processes, supporting continuous quality improvement, managing the privacy inbox and internal privacy requests, and assisting with policy and procedure oversight in promoting a strong culture of risk awareness, safety, and accountability within the organisation. Ideal candidates have 2+ years of experience in health, mental health, or social care sectors, with strong risk management knowledge, and excellent communication skills. This hybrid role has the flexibility to be based in Hawthorn or Lilydale.

What you will be doing

Key Responsibilities:

• Support the development, implementation, and monitoring of risk, quality, and safety systems
• Assist in accreditation preparation and compliance, ensuring alignment with multiple standards
• Facilitate incident management processes, including tracking incidents, feedback, and recommendations
• Administer and oversee the VHIMS system, serving as the primary point of contact for related issues
• Develop and communicate risk management summaries and reports
• Coordinate and support management committee meetings, including documentation and reporting
• Promote a strong culture of risk awareness, safety, and accountability within the organisation

What you will bring

Key Selection Criteria:

• Minimum 2+ years of experience in the health, mental health/AOD, or social care sectors
• Qualifications or training in risk management, quality assurance, or compliance desirable
• Demonstrated knowledge and understanding of contemporary OHS legislation and practice such as experience in hazard identification, assessment and control, and the conduction of workplace OH&S inspections and audits (desirable)
• Demonstrated knowledge of Privacy legislation
• Strong communication and interpersonal skills with ability to liaise effectively with people at all levels
• Proficiency in Microsoft Office and relevant risk and quality management system

Attributes desirable:

• Proven experience in accreditation coordination highly desirable
• Proven experience in management of VHIMS for incident management
• Experience in the management of Quality Improvement plans and Quality Improvement initiatives

Access Health and Community Culture and Benefits

• Supportive and values-based culture and engaged workforce
• Commitment to a work-life balance with flexible working conditions
• Focus on staff wellbeing and health - Employee Assistance Program (EAP)
• Commitment to ongoing professional development and career growth
• Generous salary packaging opportunities that reduce tax payable on income (up to $15,990 per annum + $2,650 meals/entertainment expenses)

Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits

Apply Now

Submit your application including your resume and cover letter addressing the selection criteria.

Please refer to the position description on our website for the key selection criteria information: https://accesshc.org.au/careers/

Please email, Risk, Quality and Safety Manager: [email protected] using the subject line: Risk, Quality & Safety Support Officer Hawthorn enquiry via EthicalJobs if you would like further information about the role.

Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices.

Email: Please click the 'Apply Now' button below.

Position Description